Belk

Multichannel fashion and home goods retailer

Operations Team Lead

Retail Store ManagementConfirmed live in the last 24 hours

Full-timeGreensboro, NC, USAIn-person

About the Job

Requirements

Have at least 1 year of retail experience and a commitment to customer service excellence.
Be available to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Be able to regularly move around all store areas and remain accessible to customers.
Be able to bend, reach, and stretch for product, and lift, carry, and move at least 40 pounds.
Be able to push or pull receiving equipment weighing up to 500 pounds.
Be comfortable using technology, including smartphones, tablet computers, and Windows-based operating systems.
Be able to work with minimal supervision in a deadline-driven environment.
Be able to use data, guidance, and judgment to support timely, effective decisions that contribute to team and business success.
Be able to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
Communicate effectively and be committed to continuous learning.

Responsibilities

Drive sales and deliver a positive customer experience by accurately and efficiently receiving and processing inbound deliveries and ensuring new merchandise is customer ready.
Lead the team in preparing and completing outbound shipments, replenishing store supplies, and maintaining store facilities.
Work collaboratively with merchandising, omni, and selling teams to support operational excellence and achieve store objectives.
Execute store shipment deliveries and lead the team in accurately and efficiently processing product to maximize productivity.
Maintain equipment, devices, communication boards, and back-of-house organization to promote efficiency.
Communicate daily goals and key tasks, and model behaviors that build team knowledge and improve individual and store operational results.
Use shipment systems and tools to plan and execute inbound and outbound activities, and participate in weekly leadership workload-planning meetings to ensure operational tasks are planned and scheduled.
Lead shortage control and inventory accuracy in designated areas by acknowledging manifests, executing product transfers, and processing damaged items in a timely manner.
Build team knowledge of inventory management, asset-protection procedures, safety guidelines, and security protocols.
Track store-supply usage and place replenishment orders to maintain adequate levels.
Support facilities processes, including lighting and recycling programs, work orders, store maintenance, and housekeeping responsibilities.
Adapt to changing circumstances by adjusting tactics and shifting resources based on updated forecasts and business needs.
Enhance team performance by assisting with onboarding, initiating teaching opportunities, and supporting associates’ continued learning.
Support associate engagement by sharing team successes and celebrating associate achievements, and foster a positive store culture in which team members understand their role in achieving store goals and feel valued.
Support the in-store customer experience by providing customer service and supporting the store during key coverage periods.

The Operations Team Lead drives sales and delivers a positive customer experience by receiving and processing inbound deliveries with accuracy and efficiency, ensuring new merchandise is customer ready. This role leads the team in preparing and completing outbound shipments, replenishing store supplies, and maintaining store facilities. The Operations Team Lead works collaboratively with merchandising, omni, and selling teams to ensure operational excellence and achieve store objectives. This is an hourly position, with monthly bonus eligibility.

What you will do

Demonstrate a highlevel of ownership, accountability, andinitiativeinachievingstoreobjectivesanddrivingtheaccomplishment of keymetrics.

Execute store shipmentdeliveriesandleadteaminaccurately and efficiently processingproduct to maximize productivity. Maintain equipment, devices, communication boards, and organization of back-of-house areas to promote efficiency.

Communicatedaily goals and key tasks. Model behaviors that support building team knowledge to enhance individual and store operational results.

Utilize shipmentsystemsand tools to effectively plan and executeinbound and outboundactivities. Participate in weekly leadership workload planning meetings to ensure alloperational tasks are planned and scheduled.

Lead shortage control and inventory accuracy in designated areas by acknowledging manifests, executing product transfers, and processing damaged items timely.Champion team knowledge of inventory management, asset protection procedures, safety guidelines, and security protocols.

Track store supply usage andplace replenishment orders to maintain adequate levels. Support the team in execution of facilities processes, including lighting/recyclingprograms, workorders, store maintenance,andhousekeepingresponsibilities.

Demonstrate adaptabilityandrespond tochangingcircumstances, adjustingtacticsandshiftingresourcesbasedonupdatedforecastsand businessneeds.

Enhanceteamperformancebyassistingwithonboarding, initiatingteachingopportunities, andsupportingassociate’scontinuedlearning.

Champion associate engagement, sharing team successes, and celebrating associate achievements. Foster a positive store culture by ensuring team members understand their role in achieving store goals and feel valued.

Support in-store customer experiencebyproviding excellent customer service and supporting the store during key coverage periods.

SkillsandAbilities

Abilitytousedata, guidance, andjudgementto support timelyandeffectivedecisionsthatcontributetoteamandbusinesssuccess.

Skillsandexperiencetoperformintheroleand a commitmenttocontinuouslylearn.

Abilitytotakeownership of assignedtasksandcontributetostoresuccessbyteaching, partnering, andencouragingothers.

Self-directedandabletoworkwithminimalsupervisionin a deadline-drivenenvironment.

Communicatewithexcellence.

Comfortablewithtechnology, including smartphones, tabletcomputersand Windows-basedoperatingsystems.

1+ years of retailexperienceand a dedicationtocustomerserviceexcellence.

Availabletowork a flexibleschedulebasedonbusinessneeds, includingnights, weekends, andholidays.

Mustregularlymovearoundallstoreareasandbeaccessibletocustomers.

Mustbend, reach, stretchforproductaswellaslift, carry, andmoveatleast 40 lbs.

Abilitytopush/pullreceivingequipmentweighingupto 500 lbs.

The job posting highlights the most relevant / essential responsibilities and requirements of the role. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.

About the Company

Belk

Multichannel fashion and home goods retailer

Belk is a retail company that sells clothing, handbags, jewelry, beauty products, and home goods. It serves men, women, and children with products from well-known brands and operates through both online and in-store shopping channels. Customers can purchase directly and use the Belk Rewards Credit Card for savings and benefits. Belk’s business model focuses on accessible shopping experiences across digital and brick-and-mortar stores, supported by a rewards program and vendor ethics. The company’s goal is to provide a broad, brand-rich selection with convenient shopping options while upholding ethical standards and supply chain transparency.

Company size: 10,001+
Company stage: IPO
Headquarters: Nashville, TN
Founded: 1888

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