Lead Radiology Registrar

Job Details

The Lead Radiology Registrar provides day-to-day support for the Radiology Registrars, acting as a subject matter and technical expert, systems super user, primary escalation point and preceptor. Perform a variety of patient care activities, including prompt and accurate handling of scheduling, registration, patient requests, escalations and customer service recovery. Assists in reporting of technical or workflow concerns to the management team. Shares and provides real time resolution to staff.

Job Description

Essential Functions

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.

• Train, provide feedback and coach radiology registrars in support of their adherence and productivity goals. Handle escalated patient issues, ensure radiology registrar's are providing optimal service and are in compliance with Jefferson Health policies and procedures, including Health Insurance Portability and Accountability Act (HIPAA) and protected health information (PHI) at all times.

• Utilize Electronic Medical Record (EMR) to scub schedules, complete scheduling, registration, confirm appointments, verify demographic information, run medical necessity, answer inquiries and resolve user issues in accordance with established protocols to ensure patient safety, compliance and departmental policies and procedures.

• Coordinate referrals and insurance requirements by obtaining and/or confirming patient information to ensure the patient receives maximum benefits for services.  Assure regulatory and compliance requirements following local payor coverage determinations.

• Utilize software system to answer, coordinate, track, and monitor interactions across multiple channels of communication.

• Instructs the patient regarding preparations, pre -screens for radiologic examination using guide sheet posted at reception area.  Alerts appropriate personnel of each patient's arrival and awaits acknowledgment that message has been received.

• Maintain qualitative and quantitative individual and team performance targets

• Support, guide Registrars and manage the workflow of day-to-day operations. Ensure that Registrars meets performance metrics and manage escalated interactions by following established protocols to ensure patient safety and data integrity. 

Competencies (Knowledge, Skills, and Abilities Required):

Proficient in the use of computers.  Type 35 wpm.  Knowledge of medical terminology used by insurance and managed care health plans.  Bilingual skills a plus.  Knowledge of imaging procedures.

Minimum Education and Experience Requirements:

Education:

HS Diploma or equivalent

AND

Experience:

3+ years of related experience required.

Minimum Certifications, Registration or License Requirements:

CPR certification preferred

Additional Information

Complete knowledge and understanding of the scheduling and registration of physician practices and service lines across the Jefferson Health System in accordance with established clinical and insurance requirements to improve access and care coordination. 

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Employee Entity

Thomas Jefferson University Hospitals, Inc.

Primary Location Address

2301 South Broad Street,, Philadelphia, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.    

Jefferson is committed to providing equal educa­tional and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status. 

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.

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