A computer-related college degree is required, although some education requirements may be offset by work experience in the industry or federal sector.
At least 2 years of experience in the IT field is required.
The candidate must be familiar with databases.
The candidate must be able to read and comprehend basic English and follow instructions.
The candidate must be able to work in a team environment and independently with minimal supervision.
The candidate must be able to perform occasional physical activities, including walking, sitting, standing, bending, stooping, squatting, reaching, handling, pushing, pulling, carrying, and lifting objects weighing up to 50 pounds.
The candidate must observe all safety rules.
Responsibilities
Respond to help desk tickets and requests received by email, Teams, and telephone.
Provide first-level contact and troubleshoot user issues; escalate unresolved queries and hardware or software issues to the appropriate higher support level.
Track, route, and redirect problems to the appropriate resources.
Guide users through problem-solving steps, follow up with them, provide feedback, and see problems through to resolution.
Create system users; set up PCs and software; deploy smart devices; and assign licenses.
Maintain documentation for IT processes and procedures.
Monitor and manage infrastructure systems and enterprise business systems, and assist with troubleshooting critical IT systems as needed.
Work with infrastructure team members and other departments on joint tasks and projects.
Work with vendors and contractors to accomplish tasks and projects.
Assist with IT audits.
Work closely with other IT staff to accomplish IT goals and assist with site installation activities for infrastructure tasks.
Use knowledge of Microsoft Windows-based applications, including Word, Excel, Outlook, and Adobe Acrobat.
Perform other duties as required.
IT Systems Analyst Job Description
Job Title: IT Systems Analyst Classification: Exempt Department: IT Reports to: IT Manager
* This is an in person role located in Bowling Green KY *
Position Summary: The IT Systems Analyst will be responsible for the low-level duties. Provides technical support and assistance to end-users, ensuring the smooth operation of hardware, software, and network systems. This role involves troubleshooting reported issues, resolving technical problems, and maintaining a high level of customer service.
Key Responsibilities:
Help Desk Support
Respond to Helpdesk tickets and requests via email, teams, and over the phone.
Provide first level contact and troubleshoot user issues
Properly escalate unresolved queries to the next level of IT support
Troubleshoot hardware/software issues, escalating to higher support levels if necessary
Track, route, and redirect problems to correct resources
Walk users through problem solving steps to resolve issues
Follow up with users, provide feedback and see problems through to resolution
Work with vendors and contractors to accomplish tasks and projects
Assist with IT audits
Other Duties
Work closely with other IT staff to accomplish IT goals
Help with site installation activities for infrastructure tasks
Excellent knowledge Microsoft Windows-based applications including Word, Excel, Outlook, and Adobe Acrobat
Perform other duties as required
Skills & Competencies:
To succeed in this role, you should have a natural analytical way of thinking and be able to explain difficult concepts to non-technical users.
Very good oral, written, and interpersonal communication skills; requires self-direction, tact, diplomacy, and a clear, courteous, and professional manner
Ability to work in a team environment with a variety of professionals while also working independently, with minimal supervision.
Ability to read and comprehend basic English
Ability to follow instructions
Self-starter, multi-task and detailed oriented, excellent computer and math skills
Maintains a clean work area
Must be familiar with databases
Education & Experience:
Computer related college degree required
Some Education requirements can be offset by work experience (industry or federal)
Minimum of 2 years’ experience in IT field
Work Environment & Physical Requirements:
Requires working in temperature extremes
Observes all safety rules
Requires occasional physical activity throughout shift (except breaks and lunch) such as walking, sitting, standing, bending, stooping, squatting, reaching, handling, near/far vision, pushing, pulling, carrying, and lifting objects weighing up to 50 lbs.