Helix ITSM Consultant

• This is an on-site role at the Navi Mumbai location.
• Provide L2/L3 operational support on BMC Helix ITSM Remedy, Helix Dashboard, CMDB, DWP, DWPA, SmartIT/MyIT, Asset Management as per agreed SLAs.
• Maintain BMC Helix Product platform availability as per agreed availability commitment
• Develop new customizations, integrations and reports
• Troubleshoot BMC Application, customizations, integration issues.
• Follow the ITIL standard best processes. 
• Recommend & plan upgrades/patches and roll out of new features
• Drive adoption of the BMC Helix solutions across Customer environments
• Work closely with Service Owners to review service delivery quality with focus on continuous improvement
• Experience in Administration, Operations, Customizations, Integrations, Performance tuning, Patch implementation, Upgrades, and development of BMC Helix ITSM Remedy Application.

• Extensive experience in the Administration and configuration of BMC Helix Remedy ITSM Applications, Integrations, Customizations.
• Candidate must possess a Engineering /Computer Science Bachelor’s Degree. 
• Should have between 5-15 Years of relevant experience on BMC Helix ITSM Remedy/CMDB.
• Should have worked in Applications Managed Services and Consulting Services environment
• Experience on framework is an advantage.
• Good knowledge of Cloud Technologies, Containers, different OS, Networking and database concepts
• Well organized with a positive attitude, ability to work in customer facing env & should be able to communicate with Customers, Vendors, and other internal groups as required.
• Exercises independent judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results.
• Effective communication skills in English.
• Willing to work in shifts, weekend and on-call support will be required.

Why Work Here? Because You’ll Matter.​

We’re not hiring for roles—we’re hiring for impact. At Helix, you’ll solve hard problems, build smart solutions, and work with people who challenge and champion you. You’ll see your ideas come to life—and your work make a difference.​

We believe in trust, transparency, and grit. Our culture is inclusive, flexible, and built for people who want to stretch themselves - and support others doing the same.  Whether you’re remote or in-office, you’ll find space to show up fully and contribute meaningfully. You won’t be boxed in—you’ll be backed up.​

Make Your Mark At Helix​

If Helix excites you but you're unsure if you meet every qualification, apply anyway. We value diverse perspectives and believe the best ideas come from everywhere.​

EEOC Statement

Helix is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender,  gender expression,  gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status asa protected veteran.  If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

(Returnship@BMC)

Had a break in your career? No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to https://bmcrecruit.avature.net/returnship know more and how to apply.

Why Work Here? Because You’ll Matter.​

We’re not hiring for roles—we’re hiring for impact. At Helix, you’ll solve hard problems, build smart solutions, and work with people who challenge and champion you. You’ll see your ideas come to life—and your work make a difference.​

We believe in trust, transparency, and grit. Our culture is inclusive, flexible, and built for people who want to stretch themselves - and support others doing the same.  Whether you’re remote or in-office, you’ll find space to show up fully and contribute meaningfully. You won’t be boxed in—you’ll be backed up.​

Make Your Mark At Helix​

If Helix excites you but you're unsure if you meet every qualification, apply anyway. We value diverse perspectives and believe the best ideas come from everywhere.​

EEOC Statement

Helix is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender,  gender expression,  gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status asa protected veteran.  If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.