Manager 1 – Premier Support Engineering
Posted on 2/9/2024
Datadog

5,001-10,000 employees

Monitoring platform for cloud applications and services
Company Overview
Datadog stands out as a leading monitoring platform for cloud applications, offering comprehensive observability of data from various sources, which aids DevOps teams in preventing downtime and enhancing user experience. The company's culture emphasizes technical excellence and problem-solving, fostering an environment that encourages continuous learning and growth. With its unique ability to analyze and explore logs for rapid troubleshooting, Datadog holds a competitive edge in the industry, demonstrating its commitment to technical innovation and industry leadership.
Data & Analytics

Company Stage

Series D

Total Funding

$150.6M

Founded

2010

Headquarters

New York, New York

Growth & Insights
Headcount

6 month growth

8%

1 year growth

15%

2 year growth

74%
Locations
San Francisco, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Linux/Unix
CategoriesNew
IT & Security
Requirements
  • Previous experience leading a team
  • Desire for continuous learning
  • Basic knowledge of Linux
  • Active contribution to open-source projects and the Engineering Community
Responsibilities
  • Manage, develop, coach and mentor a team of Premier Support Engineers
  • Act as the owner for your team’s accountability and performance
  • Ensure successful training and onboarding of new hires
  • Guide the team through technical-training, certificates and additional learning and development needs
  • Build out documentation and knowledge base articles for a variety of technologies
  • Drive projects or initiatives to improve team productivity, process or procedure
  • Collaborate with internal teams and customers on high-priority escalations
Desired Qualifications
  • Passionate about people management and/or mentorship
  • Self-motivated and detail-attentive
  • Critical thinker with a client-centric approach
  • Programming experience