Manager – HR Solution Architect

Join Deloitte’s HR Business Process as a Service (BPaaS) Solution Hub, where you will turn complex client needs into commercially sound, delivery-ready HR managed-services solutions. As a Manager, HR Solution Architect, you will combine operational modeling, market insight, technology enablement, and cross-functional collaboration to support active pursuits and help clients transform HR operations.

Recruiting for this role ends on 11/06/2026.

Work you'll do

As a Manager, HR Solution Architect on the HR BPaaS Solution Hub team, you will be responsible for:

• Leading solution design for active HR BPaaS and business process outsourcing (BPO) pursuits by translating client requirements, process volumes, and service expectations into clear operating models
• Developing staffing, capacity, productivity, role-mix, and pricing inputs for HR processes, including payroll, benefits, HR help desk, talent acquisition, and learning
• Evaluating United States, Mexico, and India delivery options; identifying cost, capacity, risk, language, and time-zone trade-offs; and confirming delivery feasibility with global delivery leaders
• Partnering with sales, account, delivery, pricing, commercial, and technology teams to validate assumptions, resolve dependencies, and advance time-sensitive pursuits
• Applying third-party benchmarks and automation opportunities to strengthen business cases; developing proposal and presentation content; and building reusable solutioning assets and post-award handoffs

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to mentor and provide clear guidance to others

The team

The HR BPaaS Solution Hub brings together solution architecture, sales, delivery, pricing, commercial, and technology capabilities to help clients operate and transform critical HR processes. Our team designs scalable, technology-enabled managed-service models that combine process design, workforce planning, global delivery, automation, analytics, and operational execution.

Qualifications

Required:

• Bachelor’s degree or equivalent experience
• 6+ years of experience in HR outsourcing, business process outsourcing (BPO), shared services, or human capital management (HCM) managed services
• 5+ years of experience translating client requirements into HR BPaaS solution designs, staffing models, workforce plans, capacity models, productivity assumptions, or pricing inputs
• 3+ years of experience building Microsoft Excel staffing calculators and scenario-analysis models
• Ability to travel 0–30%, on average, based on the work you do and the clients and industries/sectors you serve.
• Limited immigration sponsorship may be available.

Preferred:

• 5+ years of experience supporting payroll, benefits, HR help desk, talent acquisition, or learning operations
• 5+ years of experience applying Avasant, ISG, or Everest benchmark data to staffing, productivity, or operating-model business cases
• 3+ years of experience developing blended delivery models across the United States, Mexico, and India
• 3+ years of experience supporting proposal development, Requests for Proposal (RFP) responses, client presentations, or executive-level solution narratives

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $134,500 to $265,100.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

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