Full-Time

Support Desk Analyst

Posted on 9/9/2026

Ooma

Ooma

501-1,000 employees

VoIP-based home and business communications

Compensation Overview

CA$46k - CA$54k/yr

+ Bonus + Sales Incentive + Restricted Stock Units

Vancouver, BC, Canada

In Person

Bachelor's

Category
Customer Experience & Support (1)
Required Skills
TCP/IP
Computer Networking

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Requirements
  • Fluency in French or Québécois.
  • Availability to work a Wednesday-to-Sunday shift, including weekends and scheduled holidays as part of a rotating support schedule.
  • Prior experience in Tier 1 technical support or customer success is an asset.
  • A strong aptitude for technology and the ability and desire to learn new software.
  • Knowledge of networking fundamentals, including TCP/IP, DHCP, and VPN, is an asset.
  • Strong time management, organizational, problem-solving, and analytical skills.
  • Strong verbal and written communication skills, including the ability to translate difficult technical terms and problems into relatable language for a wide audience.
  • Ability to thrive in a multitasking environment and adjust priorities on the fly.
Responsibilities
  • Serve as the customer-facing voice for Ooma Enterprise by providing consistent, prompt, and high-quality customer support.
  • Troubleshoot and solve Tier 1 issues, escalate issues when needed, and follow up promptly to ensure client expectations are met.
  • Assist customers in effectively using the platform, help them design and reconfigure call flows for their business needs, and educate them on products and best practices.
Desired Qualifications
  • Prior experience in Tier 1 technical support or customer success.
  • Knowledge of networking fundamentals, including TCP/IP, DHCP, and VPN.
  • Post-secondary education.

Ooma provides VoIP telecommunications for homes and small to mid-size businesses. It sells hardware like Ooma Telo and Ooma Office, then offers subscription services that add features such as voicemail, caller ID, call waiting, 911 for residential and virtual receptionists, extensions, conferencing, and mobile app integration for business. Voice calls run over a broadband internet connection using the purchased device as the bridge to the cloud-based service. Ooma competes by offering affordable, easy-to-set-up hardware-plus-subscription plans for both homes and SMEs, aiming to reduce phone bills while delivering professional communication features with predictable pricing.

Company Size

501-1,000

Company Stage

IPO

Headquarters

Sunnyvale, California

Founded

2004

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Simplify Jobs

Simplify's Take

What believers are saying

  • Fiscal Q2 2027 revenue hit $83.2 million on August 26, 2026, up 25%.
  • Ooma raised fiscal 2027 guidance to $332 million-$333.5 million after strong AirDial growth.
  • September 29, 2026 Investor Day spotlights AI products, AirDial partners, MyPhone, and Star Dial.

What critics are saying

  • RingCentral, Zoom Phone, and Comcast crush Ooma’s SMB voice pricing power.
  • Ooma still depends on copper-line retirement urgency; slower carrier shutdowns delay AirDial expansion.
  • Insiders sold heavily in June 2026; prolonged execution misses would trap a subscale telecom platform.

What makes Ooma unique

  • AirDial targets POTS retirement, and Ooma launched a Resource Hub on September 1, 2026.
  • Ooma blends business UCaaS, residential voice, and security on one cloud platform.
  • MyPhone and Star Dial extend Ooma into family and Starlink-specific niches.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Commuter Benefits

401(k) Retirement Plan

401(k) Company Match

Employee Stock Purchase Plan

Paid Vacation

Employee Assistance Program

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

-1%

2 year growth

-2%
Beka Publishing
Sep 1st, 2026
Ooma unveils POTS Retirement Resource Hub.

Ooma unveils POTS Retirement Resource Hub. September 1, 2026 Ooma today announced the Ooma POTS Retirement Resource Hub, an education initiative to help organizations identify hidden POTS dependencies and prepare for the accelerating retirement of legacy copper telephone lines. "Many organizations still believe they have time before aging analog infrastructure becomes an immediate business issue," said Chris Burgy, senior vice president of corporate development at Ooma. "What we're finding is that many organizations don't fully realize how many critical systems still depend on legacy POTS lines until they begin assessing their infrastructure. That's why education is just as important as the technology itself." As part of the initiative, Ooma plans to expand ongoing resources including: * Planning guides and checklists * Educational content and operational insights * Customer stories and best practices * Webinars and practical guidance resources * Ongoing updates surrounding POTS transition trends * Tools that help organizations better understand infrastructure risk Ooma has already launched POTSTracker.com, an AI-powered monitoring and analysis platform designed to help organizations navigate the complex landscape of legacy voice service discontinuance and one of the industry's most comprehensive resource libraries on the POTS transition, spanning written guides, video, webinars, and ongoing research designed to help organizations at every stage of the process - not just those that are already Ooma customers. "The window to get ahead of this is narrowing," Burgy added. "Organizations that start identifying where these dependencies exist now will have far more flexibility - and far fewer disruptions - than those forced to react after a critical system fails."

Yahoo Finance
Aug 27th, 2026
Ooma hits record $83.2M revenue, up 25% YoY, as AI features and AirDial services drive growth

Ooma Inc reported record second-quarter revenue of $83.2 million, up 25% year-over-year, driven by strong growth in its business services and AirDial offerings. Business subscription and services revenue grew 38% year-over-year, whilst AirDial services revenue surged 75%. Non-GAAP net income reached $10.2 million, up 58% year-over-year. Adjusted EBITDA hit a record $12.4 million, representing 15% of total revenue, up 74% from the prior year. Operating cash flow reached a record $13.1 million. The company's AI-driven initiatives, including AI transcription and AI insights, are expected to drive future growth. Ooma also highlighted success with MyPhone, its residential solution for children, which reversed historical declines in residential users. The company raised its full-year guidance, expecting revenue of $332-$333.5 million and non-GAAP earnings per share of $1.35-$1.38.

MarketBeat
Aug 27th, 2026
Ooma (NYSE:OOMA) sets new 1-year high after earnings beat.

Ooma (NYSE:OOMA) sets new 1-year high after earnings beat. August 27, 2026 Key points. * Ooma exceeded quarterly expectations: Fiscal Q2 2027 revenue rose 25% year over year to $83.2 million, while adjusted EPS of $0.35 topped the $0.33 consensus estimate. * Recurring revenue and raised guidance supported the outlook. Subscription and services revenue reached $75.6 million, or 91% of total revenue, and management forecast fiscal 2027 EPS of $1.35-$1.38, above analyst expectations. * Shares reached a new 52-week high of $26.19 after the earnings beat. Analysts maintain a "Moderate Buy" consensus, although recent insider selling and the $23.67 average price target remain notable considerations. * MarketBeat previews the top five stocks to own by September 1st. Ooma, Inc. (NYSE:OOMA - Get Free Report)'s stock price reached a new 52-week high during mid-day trading on Thursday following a better than expected earnings announcement. The company traded as high as $26.19 and last traded at $24.5840, with a volume of 214495 shares trading hands. The stock had previously closed at $20.53. The technology company reported $0.35 EPS for the quarter, topping the consensus estimate of $0.33 by $0.02. Ooma had a net margin of 3.17% and a return on equity of 20.21%. The firm had revenue of $83.23 million during the quarter, compared to analyst estimates of $81.72 million. Ooma has set its FY 2027 guidance at 1.350-1.380 EPS and its Q3 2027 guidance at 0.340-0.350 EPS. Key stories impacting Ooma. Here are the key news stories impacting Ooma this week: * Positive Sentiment: Quarterly results exceeded expectations. Ooma reported fiscal Q2 2027 revenue of approximately $83.2 million, up 25% year over year and above the roughly $81.7 million consensus estimate. Adjusted EPS was $0.35, ahead of the $0.33 estimate and up from $0.23 a year earlier. Ooma Reports Fiscal Second Quarter 2027 Financial Results * Positive Sentiment: Recurring subscription revenue continued to drive growth. Subscription and services revenue rose to $75.6 million from $61.1 million a year earlier and represented 91% of total revenue, supporting greater revenue visibility and business quality. Ooma Q2 Earnings and Revenues Top Estimates * Positive Sentiment: Management raised guidance above analyst forecasts. Fiscal 2027 EPS is projected at $1.35-$1.38 versus a $1.21 consensus estimate, while revenue is expected at $332.0-$333.5 million versus $327.3 million. Q3 EPS guidance of $0.34-$0.35 and revenue guidance of $83.7-$84.5 million also exceed consensus expectations. Ooma Forecasts Fiscal 2027 EPS and Revenue * Neutral Sentiment: The earnings call and industry recognition - including Ooma being named a leading VoIP provider in a 2026 Spiceworks survey - reinforce its competitive positioning, although these developments are less immediately financial than the earnings and guidance updates. Ooma Named Top VoIP Provider Wall Street analyst weigh in. Several analysts have weighed in on OOMA shares. Citigroup reiterated a "market perform" rating on shares of Ooma in a research note on Wednesday, May 27th. William Blair set a $24.00 price objective on Ooma in a research note on Monday, August 17th. Lake Street Capital restated a "buy" rating on shares of Ooma in a research note on Thursday. B. Riley Financial reaffirmed a "buy" rating on shares of Ooma in a report on Thursday. Finally, UBS Group set a $24.00 price target on Ooma in a research report on Wednesday, May 27th. Four equities research analysts have rated the stock with a Buy rating and one has issued a Hold rating to the company's stock. According to MarketBeat.com, Ooma has an average rating of "Moderate Buy" and a consensus target price of $23.67. Discover more Subscribing To Digital Newspaper Outlets Building An Investment Portfolio Insider activity at Ooma. In other Ooma news, SVP Jenny C. Yeh sold 12,840 shares of the firm's stock in a transaction that occurred on Wednesday, July 1st. The stock was sold at an average price of $19.57, for a total value of $251,278.80. Following the sale, the senior vice president directly owned 264,615 shares of the company's stock, valued at approximately $5,178,515.55. This trade represents a 4.63% decrease in their ownership of the stock. The sale was disclosed in a document filed with the Securities & Exchange Commission, which is accessible through this hyperlink. Also, Director Russell Mann sold 20,000 shares of the business's stock in a transaction that occurred on Wednesday, June 24th. The shares were sold at an average price of $18.35, for a total value of $367,000.00. Following the completion of the sale, the director owned 116,115 shares of the company's stock, valued at $2,130,710.25. This trade represents a 14.69% decrease in their ownership of the stock. The SEC filing for this sale provides additional information. Insiders have sold a total of 118,652 shares of company stock valued at $2,225,186 in the last ninety days. 9.90% of the stock is currently owned by company insiders. Institutional trading of Ooma. Several institutional investors have recently modified their holdings of the stock. IFC & Insurance Marketing Inc. acquired a new position in shares of Ooma during the 4th quarter worth about $34,000. Tower Research Capital LLC TRC increased its stake in Ooma by 225.2% during the 2nd quarter. Tower Research Capital LLC TRC now owns 3,620 shares of the technology company's stock worth $47,000 after buying an additional 2,507 shares in the last quarter. Meeder Asset Management Inc. increased its stake in Ooma by 28.3% during the 1st quarter. Meeder Asset Management Inc. now owns 3,359 shares of the technology company's stock worth $49,000 after buying an additional 740 shares in the last quarter. Legal & General Group Plc acquired a new position in shares of Ooma during the second quarter valued at approximately $50,000. Finally, CWM LLC raised its holdings in shares of Ooma by 45.6% during the fourth quarter. CWM LLC now owns 4,400 shares of the technology company's stock valued at $52,000 after acquiring an additional 1,378 shares during the last quarter. Institutional investors and hedge funds own 80.42% of the company's stock. Ooma stock performance. The firm has a market cap of $656.98 million, a PE ratio of 74.30 and a beta of 1.19. The firm has a 50-day moving average price of $20.21 and a two-hundred day moving average price of $17.05. The company has a quick ratio of 0.69, a current ratio of 0.94 and a debt-to-equity ratio of 0.50. About Ooma. Ooma, Inc, headquartered in Sunnyvale, California, is a leading provider of communication services for residential and business customers. Since its founding in 2004, Ooma has built a cloud-based platform that leverages Voice over Internet Protocol (VoIP) technology to deliver voice, video and data services over broadband networks. The company went public on the New York Stock Exchange in 2015 under the ticker OOMA and has continued to expand its service portfolio to meet evolving customer demands. For residential users, Ooma offers an all-in-one home phone service that includes its flagship Telo device, mobile and web applications, and optional smart home security features. Further reading. This instant news alert was generated by narrative science technology and financial data from MarketBeat in order to provide readers with the fastest reporting and unbiased coverage. Please send any questions or comments about this story to [email protected]. Continue following MarketBeat Before you consider Ooma, you'll want to hear this. MarketBeat keeps track of Wall Street's top-rated and best performing research analysts and the stocks they recommend to their clients on a daily basis. MarketBeat has identified the five stocks that top analysts are quietly whispering to their clients to buy now before the broader market catches on... and Ooma wasn't on the list. While Ooma currently has a Moderate Buy rating among analysts, top-rated analysts believe these five stocks are better buys. The AI boom is creating opportunities across semiconductors, cloud computing, enterprise software, infrastructure, cybersecurity, and automation. Inside this report, you'll find 10 companies positioned to benefit as artificial intelligence moves from hype to real-world deployment and becomes a core growth driver for corporate America.

Yahoo Finance
Aug 26th, 2026
Ooma Q2 revenue jumps 25% to $83.2M as business comms and AirDial fuel growth

Ooma reported second-quarter fiscal 2027 revenue of $83.2 million, up 25% from $66.4 million a year earlier. Growth came from business communications, its AirDial POTS-replacement service, and recent acquisitions. Business subscription and services revenue increased 38% year over year, while AirDial services revenue rose 75%. Subscription and services revenue represented 91% of total revenue at $75.6 million. Non-GAAP net income reached $10.2 million, or $0.35 per diluted share, compared with $0.23 per share in the prior year. Adjusted EBITDA hit a record $12.4 million, representing 15% of revenue. Operating cash flow reached $13.1 million and free cash flow totalled $10.8 million. The company reduced debt to $47 million after paying down $6.5 million of its term loan.

Yahoo Finance
Aug 26th, 2026
Ooma reports 25% revenue growth to $83.2M, non-GAAP net income up 58% to $10.2M

Ooma reported strong fiscal second quarter 2027 results, with total revenue reaching $83.2 million, up 25% year-over-year. Subscription and services revenue grew to $75.6 million from $61.1 million in the prior year period, representing 91% of total revenue. The communications services provider posted GAAP net income of $3.0 million, or $0.10 per diluted share, compared to $1.3 million, or $0.04 per share, in the same quarter last year. Non-GAAP net income increased 58% to $10.2 million, or $0.35 per diluted share. Growth was driven by Ooma Business expansion, including December 2025 acquisitions of FluentStream and Phone.com. The company launched AI-driven services and Ooma MyPhone for residential customers. For the third quarter, Ooma expects revenue between $83.7 million and $84.5 million, with non-GAAP net income of $9.8 million to $10.2 million.