BETSOL

AI-powered enterprise engineering and cloud solutions

Technical Support Engineer

Customer SupportConfirmed live in the last 24 hours

Full-timeBengaluru, Karnataka, IndiaNo salary listedIn-person

About the Job

Requirements

At least 1 year of experience in technical support or the BPO industry; freshers with strong communication skills and willingness to learn are also encouraged to apply.
Excellent spoken and written English communication skills.
Basic to advanced knowledge of computer software.
Working knowledge of the internet and networking.
Typing speed of at least 35 words per minute with 100% accuracy.
Customer-focused mindset and problem-solving skills.
Ability to work with minimal supervision.
Ability to remain calm and composed in high-pressure situations.
Graduate in any discipline.
Willingness to work in a 24/7 environment.

Responsibilities

Provide chat and voice support to international clients.
Provide timely and effective resolutions to basic-to-complex technical support queries.
Respond to customers efficiently and professionally.
Handle and resolve technical queries, identifying and escalating issues as appropriate.
Meet productivity expectations defined by the process.
Comply with company and departmental policies, procedures, and guidelines.
Work toward full customer satisfaction and deliver satisfactory service levels.

Desired Qualifications

Experience working in global support environments.
Familiarity with customer relationship management (CRM) tools such as Salesforce and ServiceNow.

Job Description

About the Role

The Technical Support Engineer (TSE) is responsible for providing high-quality technical assistance to international clients through voice and chat channels. This role focuses on diagnosing and resolving technical issues while maintaining high productivity and a multi-chat environment. The ideal candidate will leverage strong communication skills and technical expertise to ensure 100% customer satisfaction in a fast-paced, 24/7 global support setting.

Responsibilities

TSE will be responsible to provide chat and voice support to our international clients.
Responsible for providing timely and effective resolutions to our clients on basic to complex technical support queries.
Responsible for responding to customers in an efficient and professional manner
Handles and resolves technical queries; identifies and escalates accordingly
Meets expectations regarding productivity as defined by the process
Ensures compliance with all company and departmental policies, procedures, and guidelines
Focus to achieve 100% customer satisfaction and fully responsible to delight customers with satisfactory service levels

Looking For

1 – 3 years of experience in Technical Support / BPO industry, preferably in chat and voice process.
Freshers with strong communication skills and willingness to learn are also encouraged to apply.

Mandatory Skills

A. Technical / Functional Skills

Excellent communication skills in English (both spoken and written)
Basic to advanced knowledge of computers (software)
Working knowledge of internet and networking
Typing speed - minimum 35 wpm with 100% accuracy

B. Soft Skills

Customer-focused mindset with strong problem-solving skills
Self-motivated and ability to work with minimal supervision
Ability to remain calm and composed in high-pressure situations

Good to Have Skills

Experience working in global support environments
Familiarity with CRM tools like Salesforce and ServiceNow

Qualifications

Qualifications

Graduate in any discipline

Additional Information

Additional Information

5 working days per week and 2 rotational weekly offs (not necessarily Saturday/Sunday)
Willingness to work in 24 x 7 work environment

About the Company

BETSOL

AI-powered enterprise engineering and cloud solutions

BETSOL engineers AI-powered, cloud-native solutions to speed cloud transformation for enterprises in 17+ countries. Its offerings include an open source backup and recovery product line, Zmanda, which helps organizations save on total cost of ownership and achieve strong performance, and BETSOL Global IT Services, which designs and supports end-to-end enterprise systems to shorten time-to-market. BETSOL differentiates itself through a portfolio of engineering patents, industry awards, and a high net promoter score (about twice the industry average), along with an employee-centric culture that emphasizes health, benefits, and growth. The company aims to help large organizations adopt AI and cloud technologies, streamline IT operations, and drive faster, more reliable delivery of enterprise solutions.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Broomfield, CO
Founded: 2002

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