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Ethos Veterinary Health

Specialty and emergency veterinary network

Veterinary Assistant - Client Service Representative

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours
Full-timeDartmouth, NS, Canada

About the Job

Requirements

  • Previous experience in a veterinary hospital is strongly preferred.
  • Emergency veterinary experience is an asset.
  • A passion for delivering exceptional customer service in a client-facing role is required.
  • Strong communication, organizational, and multitasking skills are required.
  • A calm, compassionate, and professional demeanor during high-pressure situations is required.
  • Comfort working in a fast-paced emergency and specialty environment is required.
  • Experience using electronic medical record systems is preferred.
  • Fluent English speaking and reading skills are required.
  • Candidates must be willing and able to work all shifts as needed based on future schedule or rotation changes, including overnight shifts.

Responsibilities

  • Welcome clients and patients with professionalism, empathy, and compassion.
  • Deliver an exceptional client experience from arrival through discharge.
  • Answer and manage a multi-line phone system while prioritizing urgent situations.
  • Provide clients with timely updates regarding patient status and expected wait times.
  • Prepare treatment estimates and accurately process payments.
  • Assist with patient admissions, discharges, and medical record documentation.
  • Maintain accurate client records using the hospital's electronic medical record system.
  • Support veterinarians and veterinary teams through effective communication and coordination.
  • Maintain a clean, organized, and welcoming hospital environment.
  • Perform additional administrative and client service responsibilities as needed.

Desired Qualifications

  • Previous experience in a veterinary hospital is strongly preferred.
  • Emergency veterinary experience is an asset.
  • Experience using electronic medical record systems is preferred.

About the Company

Ethos Veterinary Health

Specialty and emergency veterinary network

Ethos Veterinary Health operates a nationwide network of more than 140 specialty and emergency veterinary hospitals across North America. It brings together over 1,500 specialized veterinarians who treat nearly 2 million pets each year. Hospitals in the network share advanced diagnostic tools and apply a scientific, evidence‑based approach to patient care, enabling collaboration across sites and access to specialized expertise. What makes Ethos different is the combination of a large, integrated network with deep specialty medicine and a focus on high-quality outcomes and professional collaboration, rather than isolated clinics. The company’s goal is to raise veterinary standards by delivering expert, evidence‑based care and to provide rewarding careers for veterinary professionals while advancing pet health.

Company size
501-1,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Woburn, MA
Founded
2015

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