B

Banco Bilbao Vizcaya Argentaria

Global banking and financial services

Asesor Universal 2

Full-TimeUpdated on 10/14/2026Deadline 10/31/26
No salary listed
Mid
Lima, Peru
In Person
Finance & BankingRetail & Commercial Banking

About the job

Responsibilities
  • Count cash received from the vault before operations begin and reconcile and audit cash at the end of the day.
  • Support filing office documentation and sending it to the general archive.
  • Receive cash and serve customers according to the bank’s procedures and regulations for deposits and cash withdrawals, account credits and debits, check and service payments, loan payments, foreign currency purchases and sales, transfers, money orders, opening accounts for individuals, and selling card protection, multiple coverage, and customer insurance withdrawal products.
  • Verify customer identity when processing payments.
  • Retain counterfeit banknotes detected during transactions.
  • Report cash surpluses exceeding operating limits or cash shortages to the Office Deputy Manager.
  • Offer and/or contract financial products such as cards, loans, installment cash products, subrogated products, or other products defined in the incentive portfolio.
  • Maintain accurate and up-to-date information in the database for customers served.
  • Evaluate and analyze credit transactions and submit them to the appropriate approval levels.
  • Open all types of accounts requested by customers.
  • Inform customers about, prequalify them for, and issue credit and debit cards within delegated authority; assign, cancel, or block debit and credit cards.
  • Enroll, maintain, and cancel direct debit arrangements.
  • Plan commercial activities using available tools and coordinate with the Office Manager and Deputy Manager to meet product, service, and migration goals.
  • Use every opportunity at the teller window or in the lobby to market products and services and update and maintain customer data, prioritizing this at each customer interaction.
  • Conduct ongoing cross-selling with customers, offering complementary products beyond the immediate product or transaction whenever possible.
  • Build the fullest possible understanding of customers and their needs using available tools.
  • Provide comprehensive customer service, maintain service quality, and help customers learn to use digital and alternative channels.
  • Resolve incidents or complaints responsibly, with a focus on service quality and timely responses.
  • Identify dissatisfied customers or customers considering ending their relationship with the bank and offer value-adding alternatives to retain them.
  • Monitor customers’ current and overdue credit risk and plan and carry out necessary recovery and management actions.
  • Follow up appropriately on PPG objectives and assigned activities, making necessary corrections and adjustments in coordination with the Office Manager.
  • Attend assigned meetings and actively share findings from customer management work, including relevant information about the characteristics and needs of customers in the assigned segment.
  • Ensure batch transactions are properly controlled and completed, including cancelling cards before settlement dates when necessary.
  • Update and properly archive customer documentation.
  • Perform other functions assigned by the manager in response to business needs.
  • Sell card protection, multiple coverage, and customer insurance withdrawal products.
  • Carry out commercial actions and campaigns for non-personalized customer segments and optional office customers not assigned to a portfolio.
  • Receive, count, verify, enter, and report remittances jointly with the Office Deputy Manager under dual control.
  • Participate in and perform the office’s accounting reconciliation with the Deputy Manager.
  • Inform customers about, issue, cancel, or duplicate debit cards within delegated authority and with the customer physically present and consenting.
  • Consult and record customer information related to anti-money-laundering activities.
  • Support the Deputy Manager and/or AS1 in managing cash replenishment for ATMs.

About the company

B

Banco Bilbao Vizcaya Argentaria

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Banco Bilbao Vizcaya Argentaria, commonly known as BBVA, is a multinational financial services group offering retail, commercial and corporate banking. It provides accounts, payments, lending, mortgages, investment products and financial guidance for individuals and businesses, alongside services for institutional clients. BBVA combines physical banking networks with digital channels and operates across multiple international markets. Its business spans everyday financial needs, business financing, wealth management and transaction services within the regulated banking industry. Its workforce combines specialist delivery, customer support and business operations.

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