Patient Services Representative Intermediate - School of Dentistry

Under general supervision, responsible for providing customer service to patients by scheduling appointments, performing check-in and check-out procedures, verifying insurance benefits, obtaining authorizations, and providing telephone triage.

• Detail oriented with the ability to organize and coordinate work within schedule constraints and handle emergent requirements in a timely manner.
• Ability to monitor important and complex projects concurrently.
• Knowledge of Microsoft Word, Excel, PowerPoint, and Lotus Notes/other email software.
• Effectively communicates verbally and in writing, to include writing and preparing memorandums, letters, and other official correspondence.

EDUCATION:

• High School diploma or GED is required.

• Verifies and/or obtains all benefits insurance information for patients.
• Obtains authorizations and referrals; assists in the collection of copays and existing balances due and assists with financial counseling as needed.
• Serves as an insurance resource for all clinic staff.
• Remains up to date on all insurance issues.
• Handles and answers all phone calls and transfers calls to the appropriate departments as needed.
• Manages patient appointments according to the physician's schedules and/or protocols.
• Performs all other duties as assigned.