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Full-Time

IT Support Specialist

Confirmed live in the last 24 hours

Dialpad

Dialpad

1,001-5,000 employees

AI-powered customer intelligence platform

AI & Machine Learning
Consumer Goods
Data & Analytics

Mid

Austin, TX, USA

Category
Customer Success & Support
IT Support
Network Administration
System Administration
IT & Security
Required Skills
Zendesk
JIRA
Requirements
  • Bachelor's degree in computer science, information technology, or similar
  • 3-5 years of experience as an IT Support Specialist supporting Mac and Windows operating systems
  • In-depth knowledge of computer hardware, software, and networks
  • Proficiency in IT helpdesk software, such as Jira Service Manager and Zendesk
  • Experience with audiovisual equipment and technologies
  • Certifications such as CompTIA A+, N+, Security+, Google, and Microsoft
  • Completion of all core Dialpad product certifications within the first 100 days of tenure
Responsibilities
  • Provide timely resolution and support to end-users with best-in-class SLAs and less than 2% callbacks
  • Improve operational efficiency on all levels and at all locations
  • Onboarding and training end-users on hardware functionality and software programs
  • Assist with information security, physical security controls, and device security protocols
  • Ensure proper hygiene of system accounts and licenses
  • Track, manage, and support IT assets
  • Research, install, and configure new equipment and software
  • Manage inventory of equipment, consumables, and supplies
  • Support and implement AV equipment, conference rooms, and meetings
  • Troubleshoot and resolve IT issues via phone, web, and in-person channels
  • Onboard and off-board employees and contractors

Dialpad offers a comprehensive AI-powered customer intelligence platform that integrates a suite of services like AI Contact Center, AI Sales, AI Voice, and AI Meetings with AI Messaging. This platform significantly enhances productivity, collaboration, and customer satisfaction by leveraging advanced features like real-time transcription, sentiment analysis, live coaching, predictive customer satisfaction scores (CSAT), and more. Serving over 30,000 brands and millions of users, Dialpad's platform optimizes both team and customer conversations, making it invaluable in today's data-driven business environment.

Company Stage

Series F

Total Funding

$455M

Headquarters

San Ramon, California

Founded

2011

Growth & Insights
Headcount

6 month growth

4%

1 year growth

13%

2 year growth

22%