Full-Time

Technical Support Engineer

Customer/Product Support

Confirmed live in the last 24 hours

Tipalti

Tipalti

1,001-5,000 employees

Automates accounts payable and payment management

Data & Analytics

Mid

Plano, TX, USA

Required Skills
SQL
MongoDB
Requirements
  • 3+ years experience in a Technical Support role preferably in FinTech, Saas company, Financial Management, Accounts Payables, or Payments area
  • Proven experience with databases and high-level SQL queries (SSMS, MongoDB)
  • Proven track record of successfully managing complex technical issues
  • Experience with API clients such as PostMan - Advantage
Responsibilities
  • Provide expert technical support to our internal operational teams
  • Play a pivotal role in upholding customer trust by consistently working alongside our internal operations teams to address a diverse range of complex use cases until resolution
  • Take charge of technical escalations, acting as the primary liaison for all relevant teams
  • Thoroughly investigate and troubleshoot complex issues, including sync issues, failures, and errors
  • Conduct in-depth analysis of system logs to pinpoint the root causes of issues
  • Engage in close collaboration with cross-functional teams, including Engineering, Product, and Operations, to efficiently resolve customer problems
  • Help craft root cause analysis documents and find proactive solutions to stop issues from reoccurring
  • Maintain internal documentation and actively engage in knowledge-sharing with fellow team members
  • Ability to comprehend complex workflows and collaborate effectively with the R&D department

Tipalti specializes in automating financial operations, streamlining tasks like accounts payable, supplier onboarding, and payment reconciliation. Working at this company means joining a team committed to reducing the financial operational workload by up to 80%, providing a clear advantage for businesses looking to scale efficiently. The emphasis on compliance and smooth financial processing not only positions this firm as a leader in the finance automation sector but also cultivates a culture focused on precision and efficiency.

Company Stage

Series F

Total Funding

$878.2M

Headquarters

Foster City, California

Founded

2010

Growth & Insights
Headcount

6 month growth

17%

1 year growth

21%

2 year growth

23%