Resident Advisor

About Covenant House New York

Join a Legacy of Hope and Empowerment at Covenant House New York!

For over 50 years, Covenant House New York (CHNY) has been at the forefront of transforming lives by providing comprehensive shelter, housing, and wrap-around support services for vulnerable homeless, runaway, and exploited youth. As the largest provider of these essential services in New York City, CHNY impacts the lives of over 1,500 young people aged 16-24 every year.

At CHNY, our doors are open to all young people in need, regardless of race, religion, sexual orientation, gender identity, and expression. Our dedicated team offers various services, including shelter, housing, education, employment, health, mental health support, youth development, and anti-human trafficking initiatives. We operate with harm reduction and trauma-informed principles to ensure the best care for our youth.

But our mission goes beyond immediate support. We are passionate advocates for systemic change, influencing public policy, and raising awareness of the critical issues surrounding youth homelessness. Our ultimate goal is to provide a safe refuge and empower young people to build a brighter future founded on compassion, unconditional love, and absolute respect.

Join us in making a difference in the lives of countless young people. Join a team that inspires long-term transformation and hope.

About the role

The Older Female Program is seeking an Evening Resident Advisor (RA) provides supportive services to 20 single young women identified as ages 21-24 at a shelter site in the Bronx funded by the Department of Youth and Community Development. Reporting to the shelter site's program coordinator, the RA is an energetic, creative, and diligent team member, including case managers and specialty support staff. Resident Advisors will be expected to participate in training and implementation activities for evidence-based and other proven models that will be utilized.

What you'll do

• Directly engages, supervises, and supports youth residing at the Older Females shelter site, providing support, motivation, and encouragement when needed.
• Ensures that the site, including youths' rooms, is clean and kept in a good and safe condition.
• Assists youth in achieving their shelter goals: assesses and addresses any immediate trauma experienced by the young female seeking shelter and assists clients in obtaining their goals.
• Welcomes the young female-identified to the site and orients them to site expectations, CHNY's mission and principles, and child protection policies and protocols.
• Assists young females identified with preparation for the day.  Ensures the young female-identified are awake, out of bed, fed, and promptly on their way to work, school, or other activities.
• Provides support to Case Managers as needed, including distributing appointment slips, appointment follow-up, paperwork collection and filing, file maintenance, and file compliance.
• Maintains records in the Efforts to Outcomes (ETO) computer system and enters all required documentation timely.
• Escorts young female-identified to other agencies and services when necessary (e.g., hospitals, school visits) when feasible.
• Maintains healthy, supportive relationships with the young female-identified, mindful of boundaries and mutual respect.
• Leads and/or participates in recreational and holiday activities at the site and off-site trips.
• Complete incident reports by the end of the shift and submit them to appropriate parties.
• De-escalates crises; attends to emergencies following agency protocol.
• Ensures safety by utilizing security training throughout their shifts, including searching belongings and rooms.
• Works as a collaborative team member, ensuring that all young men have access to high-quality services and are living in a safe and compassionate community.  
• Participates in regular case conferences.  Ensures team members are fully apprised of important information.
• Actively participates in staff team meetings, individual supervision meetings, and meetings with the young men.
• Assists with audit preparation and dry and live audits of the program.

Qualifications

• High School/GED with three or more years of relevant work experience required. Bachelor's Degree Preferred.
• Experience working with at-risk/homeless young females is strongly preferred; interest in working with this population is required.
• 8-hour security license required (Covenant House will provide to candidates who accept employment and do not have this licensure)
• Driver's license preferred—comfortability driving a 7-passenger van a plus.
• Strong multi-tasking skills with demonstrated ability to manage multiple projects at once required.
• Excellent verbal, written, and problem-solving abilities, willingness and ability to move throughout the day, and an upbeat, creative, and fun demeanor are required.
• A strong focus on child protection and ensuring the safety of residents is required.
• Ability to work in a rapidly changing environment where processes and protocols are being developed and refined as the program operates.
• Overall flexibility in work schedule required, including weekends and holidays if needed.
• Dedicated to the mission of Covenant House.
• A demonstrated passion for Covenant House New York

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