NVISION Eye Centers

Operates LASIK and cataract surgery clinics

Call Center Specialist - Bilingual

Customer SupportPosted on Nov 11

Full-timeVentura, CA, USA$19 - $22 /hrIn-person

About the Job

Requirements

At least 2 years of high-volume call center experience is preferred, but the employer is willing to train the right person.
Ophthalmology experience is required.
An associate degree or comparable degree is a plus.
Bilingual English/Spanish ability is a plus.

Responsibilities

Answer telephone calls promptly and professionally while maintaining patient satisfaction.
Answer questions related to ophthalmology and determine when to escalate inquiries.
Present information professionally to customers, patients, and physicians who call.
Place outbound telephone calls.
Research and resolve issues to support patient retention and satisfaction.
Direct calls to other departments as needed.
Use sound judgment when handling calls, particularly from upset patients.
Recognize when to escalate calls to physicians or the practice manager.
Schedule appointments accurately for multiple centers.
Maintain knowledge of company products and customer service processes.
Work efficiently and multitask in a call center environment.

Desired Qualifications

High-volume call center experience of 2 or more years is preferred, though the employer is willing to train the right person.
An associate degree or comparable degree is a plus.
Bilingual English/Spanish ability is a plus.

Overview

NVISION® Eye Centers is the leading ophthalmology partner comprised of the nation’s leading providers of ophthalmic physician services. Based in Aliso Viejo, California, the Company operates over 50 locations (clinics and ASCs). We strive to delight our patients by providing unrivaled care and service that exceeds their expectations. We are The Eye Doctors’ #1 Choice®.

This position is responsible for ensuring the consistent delivery of customer service that exceeds expectations of our callers and our multiple center locations. This role will ensure company success by raising conversion rates from initial phone call to consultation. The ideal candidate will have a background in Ophthalmology and will be able to support calls oriented towards Ophthalmology.

Responsibilities

RESPONSIBILITIES:

Answers telephone promptly in a polite and professional manner and exceeds patient satisfaction.
Able to answer questions related to Ophthalmology and evaluate when to escalate up.
Presents in a professional and educated manner to all customers, patients, and Dr.'s that call in.
Places outbound telephone calls.
Researches and resolves issues to ensure patient retention and satisfaction.
Directs calls to other departments as needed.
Use sound judgment in handling calls, especially with upset patients.
Understanding of when to escalate calls to physicians/practice manager.
Schedule appointments correctly – servicing multiple centers.
Maintains knowledge of company products and customer service processes
Ability to handle a Call Center environment: work quickly and multi-task.

Qualifications

REQUIREMENTS:

2+ years experience in high volume call center preferred but willing to train the right person
Ophthalmology experience
Associates degree and/or other comparable degrees a plus
Bilingual is a plus (English/Spanish)

Min

USD $19.00/Hr.

Max

USD $22.00/Hr.

About the Company

NVISION Eye Centers

Operates LASIK and cataract surgery clinics

NVISION Eye Centers runs a large network of clinics that specialize in LASIK and cataract surgeries. Patients receive eye evaluations, choose from options like LASIK or cataract removal with lens implants, and undergo surgery with advanced equipment and experienced surgeons, followed by recovery care. The company differentiates itself through its extensive clinic network, focus on patient experience, and a trusted referral base of over 3,000 eye doctors dating back to 1999. Its goal is to deliver high-quality eye care and establish itself as the Eye Doctors’ #1 Choice.

Company size: 201-500
Company stage: Debt Financing
Total funding: $175M
Headquarters: Aliso Viejo, CA
Founded: 1999

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