Customer Operations Specialist
About the job
- Experience in customer service or another customer-facing role.
- Strong mechanical aptitude and comfort using basic hand tools and following technical procedures.
- Ability to manage multiple priorities independently with strong organization and attention to detail.
- Problem-solving ability, good judgment, and a customer-first approach.
- Comfort working across software systems and learning new tools.
- Ability and willingness to perform hands-on warehouse work, including lifting up to 50 pounds and independently loading and unloading vehicles using appropriate equipment.
- Valid driver's license and ability to drive a company-owned truck in the New York City area.
- Ability to work full-time on-site in Long Island City.
- Manage day-to-day customer communications across email, chat, phone, SMS, and in-person interactions.
- Troubleshoot customer issues, coordinate service and warranty requests, and ensure timely resolution and follow-up.
- Maintain accurate customer service records and meet targets for response times, resolution times, and customer satisfaction.
- Coordinate local vehicle deliveries and pickups using a company-owned truck.
- Fulfill customer orders, including picking, packing, shipping, and coordinating deliveries of vehicles, accessories, and replacement parts.
- Receive, organize, and track inventory while maintaining accurate records and an organized warehouse.
- Support service operations, including vehicle check-in, parts preparation, basic inspections, assembly, disassembly, and repairs.
- Follow established procedures while identifying opportunities to improve customer experience, operational efficiency, and internal processes.
- Experience with bicycles, motorcycles, electric vehicles, or other mechanical products.
- Experience with customer support platforms, e-commerce fulfillment, or inventory management systems.
- Experience working in a startup or fast-growing company.
About the company
Infinite Machine designs high-performance electric mobility options for cities, starting with the P1 scooter and the Olto. The P1 uses a 6 kW hub motor, can reach 55–65 mph, rides with a removable 3.2 kWh battery for about 60 miles, and includes onboard computer, CarPlay, cameras, a mobile app, and modular accessories. It sells directly to consumers and emphasizes modularity, upgrade paths, and two-person seating, differentiating itself from cars and rival micromobility offerings through a performance-focused, configurable approach. The company aims to move urban travel away from cars toward customizable electric vehicles and plans rapid market rollout with seed funding from investors like Andreessen Horowitz.
Company Size
11-50
Company Stage
Seed
Total Funding
$9.3M
Headquarters
New York City, New York
Founded
2021
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Simplify's Take
What believers are saying
- April 2026 Olto launch and nationwide shipping show product-market momentum.
- Fortune reported 2026 deliveries already started, validating manufacturing after the P1 debut.
- The 2025 NY Product Design Awards recognition strengthens brand credibility with premium buyers.
What critics are saying
- Olto's 176-pound weight and 20-mph cap invite regulator crackdowns in bike lanes.
- A Manhattan crash, wrongful-death suit, or NHTSA scrutiny would freeze sales within months.
- Europe expansion depends on L1e approval, dealer execution, and capital before 2027.
What makes Infinite Machine unique
- Infinite Machine pairs Apple-like industrial design with motorcycle-grade performance in Brooklyn-built two-wheelers.
- P1 and Olto bundle software, LTE, GPS, and swappable batteries into vehicle ownership.
- 2026 Europe expansion targets L1e certification and direct-to-consumer urban riders beyond America.
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