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Full-Time

Customer Success Manager

Confirmed live in the last 24 hours

OneSignal

OneSignal

51-200 employees

Customer engagement platform for push notifications

Robotics & Automation
Consulting
Enterprise Software

Compensation Overview

$95k - $110kAnnually

+ On Target Earnings + Equity Program

Mid

New York, NY, USA

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Communications
Salesforce
Requirements
  • 3+ years experience in an account management (customer success) role; ideally with a B2B SaaS product
  • Experience working with Salesforce, Gong, and Vitally
  • Understand customer messaging and the user journey is a plus
  • You’re highly collaborative with a deep sense of ownership and accountability
  • You have excellent written, verbal, and visual communication skills with serious attention to detail and strong organizational skills
  • Rollup your sleeves, versatile mindset
Responsibilities
  • Responsible for retaining and growing 20 to 40 Customers
  • Build relationships up and across the organization to achieve success goals
  • Contribute to customer onboarding
  • Lead customer business reviews
  • Write & publish customer feedback internally to support product roadmap
  • Collaborative, team-oriented mindset is a requirement

OneSignal is a customer engagement platform that specializes in push notifications, helping businesses connect with their customers through personalized mobile and web notifications. It operates on a freemium model, offering basic services for free and charging for premium features like machine learning for message optimization and detailed analytics. The platform is user-friendly, allowing quick setup and the ability to send billions of notifications daily, with behavior-based triggers for automated engagement. OneSignal stands out with its open-source SDKs and accessible APIs, aiming to simplify customer engagement for businesses.

Company Stage

Series C

Total Funding

$84M

Headquarters

San Mateo, California

Founded

2014

Growth & Insights
Headcount

6 month growth

-4%

1 year growth

0%

2 year growth

34%
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Simplify's Take

What believers are saying

  • The recent opening of the EMEA headquarters in London signifies OneSignal's commitment to global expansion and localized support, which can lead to increased market penetration.
  • New features like Dynamic Content and push-to-start Live Activities demonstrate OneSignal's continuous innovation in enhancing user engagement.
  • Achieving SOC 2 Type II Certification and HIPAA Compliance underscores OneSignal's dedication to security, making it a trustworthy platform for sensitive customer data.

What critics are saying

  • The competitive landscape for customer engagement platforms is intense, requiring OneSignal to continuously innovate to maintain its market position.
  • Reliance on a freemium model may limit revenue growth if users do not convert to premium services.

What makes OneSignal unique

  • OneSignal's freemium model allows businesses of all sizes to access basic push notification services for free, making it highly accessible compared to competitors with only paid options.
  • The platform's open-source SDKs and API accessibility make it a favorite among developers, offering flexibility and ease of integration.
  • OneSignal's machine learning capabilities for optimizing message delivery times and detailed analytics provide advanced features that enhance customer engagement.

Benefits

Remote-first collaboration

Focus time

Flexible vacation

Health, dental, & life

Home office & wellness stipend

Learning & development stipend

Fun offsites

Sweet swag