Protective Life

Life insurance, retirement planning, practice management

Installation Technician

Equipment Field ServiceConfirmed live in the last 24 hours

Full-timeVan Nuys, Los Angeles, CA, USA

About the Job

Requirements

A high school diploma or equivalent is required.
A valid driver’s license and proof of automobile insurance coverage are required.
Prior experience as a field service technician is required.
Proficient use of a wire crimper, wire stripper, power drill, automotive multimeter or voltmeter, and bit set for panel removals is required.
Ability to travel and work according to a changing schedule is required.
Ability to manage time, solve problems, and communicate information clearly and effectively for training purposes is required.
Ability to drive between dealership locations for onsite installations and service tasks is required.
Ability to hear and talk in person and by phone is required.
Ability to lift and carry up to 25 pounds occasionally is required.
Ability to walk, stand, bend, kneel, crouch, reach, and stand for extended periods is required.
Ability to work in awkward or confined spaces, including under dashboards or inside trunks, for extended periods is required.
Manual dexterity and fine motor skills sufficient to handle small components, precision hand tools, wires, and connectors are required.
Ability to use a power drill and bit set for extended periods, requiring moderate grip strength, wrist stability, and upper-body strength, is required.
Ability to read and operate automotive multimeters or voltmeters safely and accurately is required.
Close, color, and distance vision, and the ability to adjust focus, are required.
Ability to grasp a telephone or computer mouse and use a keyboard, calculator, and standard office equipment is required.
Ability to sit frequently for long periods is required.
A valid Real ID and/or travel passport is required for new dealer launches.

Responsibilities

Check the T-Sheet calendar daily for scheduled appointments.
Report to dealerships according to the assigned schedule.
Pick up dealership keys to access vehicles for installation.
On rare occasions, move vehicles parked in tight spaces when access is limited.
Complete program installations, repairs, and maintenance tasks; diagnose technical problems and determine effective solutions.
Ensure program installations are completed properly to avoid errors.
Communicate installation schedules with dealership management.
Keep dealership lots at 100% completion for program installations, with all inventory installed by Friday each week.
Communicate failed installations to dealership management and the home office.
Label and track all vehicles properly.
Maintain a professional appearance and wear the company uniform.
Travel to dealerships for new dealer launches when required, driving and/or flying to designated launch locations.

Salary Range: 17.75 to 17.75 (Currency: USD) (Pay period: per-hour-wage)

The work we do has an impact on millions of lives, and you can be a part of it.

We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.

The Installer (StarGard) is responsible for servicing specific dealerships as assigned. They will complete program installations, repairs, maintenance tasks, and diagnose errors or technical problems that arise and determine what solution will be most effective.

Base pay plus comprehensive Installation Payouts

Essential Functions:

Checks T-Sheet calendar daily for scheduled appointments

Reports to the dealers per assigned schedule

Picks up keys at dealership for the purpose of opening a vehicle for installation

On rare occasions, moves vehicles if parked in a tight space with limited access for installation

Ensures proper installation of program to avoid installation errors

Communicates with dealer management regarding installation schedules

Keeps lot at 100% completion with program installs (All inventory must be completed & installed by Friday of each week)

Communicates to dealer management and home office regarding failed installations

Labels and tracks all vehicles properly

Always maintains a professional appearance and wears company uniform

New Dealer Launches:

Travels to dealers for launch when required

Drives and/or flies to designated launch locations

Maintains a valid Real ID and/or travel passport

Education and Qualification Requirements:

High school diploma or equivalent

Valid driver’s license and proof of automobile insurance coverage

Prior experience as a field service technician

Proficient use of the following tools:

Wire Crimper

Wire Stripper

Power Drill

Automotive Multimeter/Voltmeter

Bit Set for Panel Removals

Ability to travel and work according to a changing schedule

Excellent time management skills

Ability to problem-solve

Strong communication skills and ability to convey information clearly and effectively for training purpose

Work Environment and Physical Requirements:

Ability to drive between dealership locations to perform onsite installations and service tasks

Ability to hear and talk, both in person and by phone

Must be able to lift and carry up to 25 lbs. occasionally when transporting tools or materials

Must be able to walk, stand, bend, kneel, crouch, reach with hands and arms, and stand for extended periods during installation work

Ability to perform tasks in awkward or confined spaces, such as under dashboard or inside of trunk, for extended period to access wiring and panels

Manual dexterity and fine motor skills sufficient to handle small components and operate precision hand tools, small wires, and connectors

Ability to use a power drill and bit set for extended periods, which requires moderate grip strength, wrist stability, and upper body strength

Capability to read and operate automotive multimeters/voltmeters, requiring visual acuity and hand-eye coordination safely and accurately

Vision acuity required to include close vision, color vision, distant vision, and the ability to adjust focus

Ability to grasp objects such as a telephone or computer mouse, finger dexterity to use a keyboard, calculator, and standard office equipment

Ability to frequently sit for long periods of time

Employee Benefits:

We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health. Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.

Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.

Accommodations for Applicants with a Disability:

If you require an accommodation to complete the application and recruitment process due to a disability, please email [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.

Please note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process.

We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce.

About the Company

Protective Life

Life insurance, retirement planning, practice management

Protective Life offers life insurance, retirement planning, and practice management tools to help individuals protect assets and plan for the future. Its products work through multiple channels: life insurance policies for individuals, retirement guides and planning services, and subscription-based practice management software used by financial advisors and insurance agents. The company distributes policies and services via B2B partnerships with advisors and directly to consumers online. It differentiates itself with strong customer service and educational resources, plus training and support for financial professionals to help them serve clients effectively. The goal is to help clients achieve financial security and peace of mind by combining protection, planning, and professional support.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Homewood, AL
Founded: 1842

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