Duty Manager

Duty Manager 

Sheraton Grand Hotel & Spa, Edinburgh 

Sheraton Grand Hotel & Spa is one of Scotland’s leading 5-star hotels and the largest 5-star hotel in Edinburgh, offering extensive banqueting, meeting, restaurant, and spa facilities. 

Join an award-winning Front Office team committed to delivering memorable guest experiences and world-class hospitality standards. 

Position Summary 

The Duty Manager supports the day-to-day operation of the Front Office, ensuring exceptional guest service and smooth hotel operations. This role oversees front desk activities, manages guest concerns, coordinates with operational departments, and supports the development of team members while maintaining Marriott brand standards. 

What you’ll do 

• Ensure memorable guest experiences throughout the guest journey. 
• Supervise Front Desk operations and allocate daily tasks. 
• Handle guest complaints and manage follow-up actions. 
• Coordinate with Housekeeping, Food & Beverage, and Events teams. 
• Manage group arrivals, departures, VIP guests, and special requests. 
• Train, coach, and monitor team member performance. 
• Maintain billing accuracy and reservation-related administration. 
• Support emergency procedures, project initiatives, and Night Manager coverage when required. 

What you’ll bring 

• Minimum two years of Front Office experience within a 5-star hospitality environment; supervisory experience preferred. 
• High school diploma required; hospitality training advantageous. 
• Strong knowledge of Opera PMS, Microsoft Office, and hotel systems. 
• Excellent leadership, communication, customer service, and problem-solving skills. 
• Marriott experience would be advantageous. 
• Eligibility to work in the UK - Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of our recruitment process

Our Benefits 

• Competitive salary and complimentary meals while on duty. 
• Worldwide Marriott employee, friends and family hotel rates. 
• Discounts on hotel dining, spa treatments, shopping, and experiences. 
• Healthcare support and mental health resources. 
• Refer-a-friend bonus opportunities. 
• Career development and international transfer opportunities. 

Our award-winning culture

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

Visit life.marriott.com to learn more about our workplace culture and career opportunities.

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