Technical Support Specialist
About the job
- Be at least 18 years of age.
- Be proficient in Microsoft Outlook and Excel.
- Have a high school diploma or GED.
- Have average computer literacy and experience.
- Show aptitude for learning new software programs.
- Provide IT support and resolve problems to end users’ satisfaction.
- Monitor and respond quickly and effectively to requests received through the IT Service Desk.
- Update and document all Service Desk tickets, and close tickets within the assigned service-level agreement.
- Monitor the Service Desk queue and process tickets first-in, first-out based on priority.
- Modify configurations, utilities, and software default settings for local workstations.
- Provide remote and in-person support for desktops, laptops, printers, iPhones, iPads, and other devices.
- Assist users with questions regarding Microsoft Office, Office 365, Microsoft Teams, and other software.
- Document internal procedures.
- Assist with onboarding and offboarding users.
- Install, test, and configure new workstations, peripheral equipment, and software.
- Maintain inventory of equipment, software, and software licenses.
- Report issues to Tier 3 teams for escalation.
- Manage PC setup and deployment for new employees using standard hardware, images, and software.
- Assign users and computers to appropriate groups in Active Directory.
- Provide first-level support for company applications.
- Perform timely workstation hardware and software upgrades as required.
- Previous technical experience is preferred.
- CompTIA A+, Microsoft Suite, Excel, or Word certifications are preferred.
About the company
Chadwell Supply sells maintenance and repair products to apartment owners, property managers and the teams that keep rental communities running. Its catalog spans replacement appliances, heating and cooling equipment, plumbing parts and everyday cleaning supplies for scheduled repairs and unit turnover. Customers place orders through sales representatives or its online store, with regional warehouses supplying the products sold to properties. The business also helps plan larger upgrades, with choices ranging from cabinet refacing to custom countertops and window coverings. Chadwell Supply was founded in 2007 and is headquartered in Tampa, Florida.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Tampa, FL
Founded
2007
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Simplify's Take
What believers are saying
- Customer support reaches purchasing workflows: Chadwell partners with six property procurement platforms, including Yardi and Entrata.
- Birmingham drivers keep weekends free: the listed weekday route role also includes performance bonuses and paid holidays.
- Teaching is an internal career path: Tampa roles include customer service trainer and sales enablement trainer.
What critics are saying
- Customer diversification is limited: Chadwell describes its business as exclusively focused on multifamily communities.
- Birmingham driving involves heavy handling: the route role requires lifting over 60 pounds and climbing stairs and ladders.
- Delivery teams face a tight promise: Chadwell advertises next-day shipments from stocked local warehouses on its own trucks.
What makes Chadwell Supply unique
- Ownership stays within the family: Chadwell's second generation runs the business with the founders still involved.
- Chadwell sells its own labels: exclusive brands include Brothers cooling equipment, Crown appliances and Lumera lighting.
- Customers learn from the supplier: Chadwell University runs instructor-led courses covering maintenance, compliance and professional certifications.
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