KONE

Manufactures and maintains elevators, escalators, doors

Automatic Doors Maintenance Technician

Equipment Field ServiceConfirmed live in the last 24 hours

Full-timeToulouse, FranceNo salary listedIn-person

About the Job

Requirements

The technician must follow maintenance instructions, safety instructions, safe working practices, quality standards, processes, schedules, and time limits.
The technician must identify site risks, communicate them to the supervisor, take immediate action for high-risk situations, and apply the escalation procedure.
The technician must be familiar with lift and associated technology and attend proposed training.
The technician must maintain service tooling, the van, instruments, and proximity stock in safe and good condition.
The technician must submit time sheets based on execution and provide precise, timely reports of work performed.

Responsibilities

Maintain customer satisfaction through quality service and regular, proactive, precise on-site communication, including callout estimated arrival times and job updates.
Record work performed accurately and in real time at the equipment level to support accurate e-Optimum and Customer Notification information.
Maintain relationships with customers, site contacts, and end users while applying the Ambassador attitude.
Maintain equipment safety and performance and manage the site environment during service operations.
Identify unplanned service repairs, obtain site contact approval when repairs are not covered by contract, and perform the repairs.
Ensure end-user and site safety and maintain a safe working environment.
Execute planned maintenance, callouts, and service repairs according to schedules, time limits, quality standards, time allocations, and processes.
Plan workload effectively in conjunction with the service supervisor.
Raise sales leads to the supervisor.
Manage proximity stock, including shelving, inventory, stock transfers, and spare-part requests.
Contribute feedback to the PCM organization and supervisor to improve products, methods, and safety.
Regularly update the supervisor on relevant information.
Provide training or coaching to persons nominated by the supervisor when required.

Customer relationship management
• Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc)
• Responsible for accurate and real time back reporting of work performed (at the equipment level) in order to ensure the accuracy of e-Optimum and Customer Notification.
• Accountable for maintaining excellent relationships with the customers, the contact person and end-users presents on site, by applying the Ambassador attitude.
• Accountable for equipment safety and performance
• Accountable for managing the site environment during service operations
• Accountable for identifying site risk, and communicate them to his supervisor
• Accountable to take immediate action on site in case of high risk identification and to apply the escalation procedure
• Accountable for identifying “unplanned” service repairs based on the equipment needs, contacting the on-site contact person, get his approval if not covered by the contract, and perform them

Service operations
• Accountable for the end-users and the site safety
• Accountable for the safe working environment
• Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions.
• Accountable for the execution of the service visits (planned maintenance, callouts and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation and the processes
• Responsible for effectively planning his workload, in conjunction with the service supervisor
• Accountable for raising sales lead to his supervisor
• Accountable for very precise and timely back reporting of the work done according to the process
• Responsible for submitting time sheets based on the execution
• Responsible for managing his proximity stock (shelving, inventory, stock transfer, etc), identifying the spare need, requesting the spare to his supervisor.
• Responsible for keeping the service tooling, van, instruments, etc safe, maintained and in good condition
• Contributes to the ongoing improvement of the products, the methods and the safety by feedback to the PCM organisation and his supervisor
Leadership / People management
• Responsible for regular update of his supervisor on all relevant information
• Responsible for being familiar with all aspects of lift and associated technology and accountable for attending the proposed training
• May be required to give training/coaching to persons nominated by the supervisor

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://careers.kone.com/en/

About the Company

KONE

Manufactures and maintains elevators, escalators, doors

KONE designs, manufactures, installs, maintains, and modernizes elevators, escalators and automatic building doors for buildings worldwide. Its products move people and goods between floors in residential, commercial, and public spaces, enabling vertical transportation and safe access. Revenue comes from selling new equipment and from long-term service contracts for ongoing maintenance and modernization, creating both upfront and recurring income. What sets KONE apart is its ability to provide end-to-end solutions and a global service network, a strong emphasis on energy efficiency and sustainable design, and a broad portfolio that covers equipment, modernization, and door systems. The company’s goal is to support urban development by delivering reliable, energy-efficient vertical transportation and access solutions that improve people flow in modern buildings.

Company size: 10,001+
Company stage: IPO
Headquarters: Espoo, Finland
Founded: 1910

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