Operations Support & Continuous Improvement Specialist

A career at Lombard Odier means working for a renowned global wealth and asset manager, with a strong focus on sustainable investing. An innovative bank of choice for private and institutional clients, our independently owned Firm is one of the best-capitalised banking groups in the world, managing close to CHF 300 billion and operating from over 25 offices across 4 continents.
 

With a history spanning over 230 years, Lombard Odier is an investment house providing a comprehensive offering of discretionary and advisory portfolio management, wealth services and custody. We also offer asset management services and investment strategies through Lombard Odier Investment Managers and provide advanced banking technology to other financial institutions.
 

“Rethink Everything” is our philosophy – it is at the heart of everything we do. We have grown stronger through more than 40 financial crises by rethinking the world around us to provide a fresh investment perspective for our clients.

Operations Support & Continuous Improvement Specialist (80-100%)

Within Technology & Operations, Houston serves as the central point of contact between Front Office, Operations, Technology and our BPO clients.

As part of a highly visible transversal team, you will support operational excellence, coordinate stakeholders, resolve complex operational issues and contribute to continuous improvement initiatives across Geneva, Luxembourg and Singapore.

YOUR ROLE

As a trusted partner to Front Office, Operations and BPO clients, you will:

• Act as a central point of contact for operational queries, incidents and service-related challenges.
• Coordinate stakeholders to ensure efficient issue resolution.
• Identify operational risks, root causes and improvement opportunities.
• Analyse operational data and service trends to enhance service quality.
• Contribute to process optimisation, documentation and operational efficiency initiatives.
• Participate in projects, system enhancements and operational change initiatives.
• Promote knowledge sharing and develop cross-functional expertise.
• Gradually broaden your responsibilities and support future operational leadership needs.

YOUR PROFILE

• Banking apprenticeship, Bachelor's degree or equivalent professional experience.
• Experience in Banking Operations, Middle Office, Client Services, Operational Support or a related environment.
• Strong analytical, problem-solving and communication skills.
• Interest in operational excellence and continuous improvement.
• Knowledge of custody and securities activities, or willingness to develop expertise in this area.
• Structured, proactive and solution-oriented mindset.
• Exposure to projects, business analysis or process improvement is an asset.
• Fluent in French and English; German is an advantage.
• Resident in Switzerland or willing to relocate.

Our Maison’s DNA is defined by five core values. Excellence drives us to be the best at what we do, while Innovation fuels our progress. Respect underpins every interaction, and Integrity shapes our actions. Together, we are One Team, united in serving our clients with unwavering dedication.

As a responsible and supportive employer, we promote a diverse and inclusive work environment for our employees and candidates. Diversity, Equity and Inclusion are woven into the fabric of our Maison’s DNA, and we strive to ensure that our employees can fulfill both their personal and professional aspirations by encouraging internal mobility and individual upskilling programs. We firmly believe that building Diverse Teams contributes to our successes and to deliver on this, we actively embed Diversity, Equity and Inclusion in our business strategy.

It is an exciting time to join our Teams. All applications will be handled in the strictest confidence.