All Accor

Global hotel management, franchising, loyalty program

Outlet Manager

Food & Beverage Operations ManagementUpdated on Nov 11

Full-timeAgra, Uttar Pradesh, IndiaNo salary listedIn-person

About the Job

Requirements

A bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or a related field is required.
At least 6–7 years of progressive experience in outlet management, food and beverage operations, or hospitality management is required.
A proven track record of managing profit and loss statements and achieving financial targets is required.
Knowledge of health, safety, hygiene, and food safety regulations and best practices is required.
Leadership and team management skills, including the ability to motivate and develop staff, are required.
Customer service experience and the ability to resolve guest concerns professionally are required.
Proficiency in hospitality management software and point-of-sale systems is required.
Strong communication skills in English are required.
Availability to work flexible hours, including evenings, weekends, and holidays, is required.
Experience in the Indian hospitality market or managing culturally diverse teams is required.
Demonstrated success in revenue management and cost optimization initiatives is required.
Knowledge of inventory management systems and vendor relationship management is required.
Experience developing and implementing marketing and promotional campaigns is required.

Responsibilities

Oversee the daily operations of assigned outlets, ensuring smooth and efficient service delivery in accordance with Fairmont standards.
Manage and supervise outlet staff, including scheduling, training, performance evaluation, and professional development.
Ensure compliance with health, safety, hygiene, food safety regulations, and company policies.
Monitor inventory levels, control costs, and manage procurement to optimize profitability while maintaining quality standards.
Maintain service quality and guest satisfaction by implementing and enforcing outlet standards and procedures.
Address and resolve guest complaints and concerns promptly and professionally.
Prepare and manage outlet budgets, monitor financial performance, and submit regular reports to senior management.
Coordinate with housekeeping, front office, culinary, and other hotel departments.
Develop and implement marketing initiatives and promotional activities to drive revenue and increase outlet visibility.
Conduct staff meetings, training sessions, and performance reviews to maintain service standards.
Maintain a clean, well-kept outlet environment aligned with brand standards.
Manage vendor relationships, negotiate contracts, and oversee ordering and delivery of supplies and products.
Analyze sales performance metrics and identify opportunities for improvement and revenue growth.
Maintain detailed operational, staffing, and financial records.
Represent the outlet and hotel professionally, embodying Fairmont values and hospitality standards.

Desired Qualifications

Additional languages are preferred.

Job Description

Oversee the daily operations of assigned outlet(s), ensuring smooth and efficient service delivery in accordance with Fairmont standards
Manage and supervise outlet staff, including scheduling, training, performance evaluation, and professional development
Ensure strict compliance with health, safety, hygiene, and food safety regulations and company policies
Monitor inventory levels, control costs, and manage procurement to optimize profitability while maintaining quality standards
Maintain exceptional service quality and guest satisfaction by implementing and enforcing outlet standards and procedures
Address and resolve guest complaints and concerns promptly and professionally to ensure positive experiences
Prepare and manage outlet budgets, monitor financial performance, and submit regular reports to senior management
Coordinate effectively with other hotel departments including housekeeping, front office, and culinary teams
Develop and implement marketing initiatives and promotional activities to drive revenue and increase outlet visibility
Conduct regular staff meetings, training sessions, and performance reviews to maintain high service standards
Ensure the outlet environment is clean, well-maintained, and aesthetically aligned with Fairmont brand standards
Manage vendor relationships, negotiate contracts, and oversee ordering and delivery of supplies and products
Analyze sales performance metrics and identify opportunities for improvement and revenue growth
Maintain detailed records and documentation related to operations, staffing, and financial transactions
Represent the outlet and hotel in a professional manner, embodying Fairmont values and hospitality excellence

Qualifications

Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or related field
Minimum 6-7 years of progressive experience in outlet management, food and beverage operations, or hospitality management
Proven track record of successfully managing P&L statements and achieving financial targets
Strong knowledge of health, safety, hygiene, and food safety regulations and best practices
Excellent leadership and team management skills with the ability to motivate and develop staff
Exceptional customer service orientation with demonstrated ability to resolve guest concerns professionally
Proficiency in hospitality management software and point-of-sale (POS) systems
Strong communication and interpersonal skills in English; additional languages preferred
Ability to work flexible hours, including evenings, weekends, and holidays as required
Experience in Indian hospitality market or managing culturally diverse teams
Demonstrated success in revenue management and cost optimization initiatives
Knowledge of inventory management systems and vendor relationship management
Experience developing and implementing marketing and promotional campaigns

Additional Information

WHAT IS IN IT FOR YOU:

Come As You Are
Work With Purpose
Grow, Learn and Enjoy
Explore Limitless Possibilities

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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