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Harvard University

Ivy League university in Cambridge, MA

General Service Employee

Dining, Bar & Counter ServiceConfirmed live in the last 24 hours
Full-timeCambridge, MA, USA$26.77 - $28.27

About the Job

Requirements

  • A high school diploma or equivalent is required.
  • Proficiency in spoken, written, and read English is required.
  • Basic math skills and the ability to analyze digital and analog thermometers and other measuring devices are required.
  • The employee must be able to follow directions.
  • The employee must maintain a neat appearance and comply with the designated dress code.
  • The employee must be able to work independently and as part of a team.
  • The employee must have strong multitasking skills.
  • The employee must communicate effectively and work cooperatively and respectfully with diverse staff, management, and guests.
  • The employee must be able to work in a fast-paced, diverse environment.
  • The employee must be customer-service oriented and willing and able to provide customers with a positive dining experience.
  • The employee must be able to lift 50 pounds without restrictions and perform continuous standing, walking, lifting, manual dexterity, reaching, handling, and bending; frequent pushing/pulling and stair or ladder use; and occasional climbing, squatting, sitting, and kneeling.
  • ServSafe certification must be obtained within one year of employment.
  • At least one year of related food-industry experience is required.

Responsibilities

  • Set up and maintain the assigned station before, during, and after meal periods.
  • Keep serving areas supplied with clean dishware, glasses, silverware, trays, and other supplies needed during meals.
  • Monitor serving lines during meals to ensure food quality and quantity meet customer demand.
  • Communicate food-quality issues and concerns about keeping hot and cold food stations adequately stocked to the supervising manager or person in charge.
  • Notify food-preparation staff of needs before supplies run out.
  • Use knowledge of food allergies and intolerances to direct students and guests to safe menu items and food storage areas, explain foods to avoid based on menu items and ingredient listings, or refer questions to the person in charge.
  • Maintain a safe area by displaying wet-floor signs and promptly responding to spills and breakages.
  • Clean and sanitize surfaces, including walls, cabinets, countertops, shelving, refrigeration units, and freezers.
  • Keep storage areas organized and clean; leave workstations clean and restocked.
  • Complete sanitation and temperature logs and food-service records accurately, and inform the person in charge when corrective action is needed.
  • Follow sanitation standards and applicable regulatory requirements, including Harvard Environmental Health and Safety regulations.
  • Recycle according to policy and procedure, empty trash, and clean receptacles.
  • Report malfunctioning equipment to management or the person in charge.
  • Comply with the State of Massachusetts and Dining Services Food Employee Illness Policy.
  • Support assigned events, including setup, execution, and cleanup.
  • Represent Harvard University Dining Services to students, faculty, staff, and guests professionally.
  • Attend assigned training and maintain required current certifications.
  • Perform other duties as assigned.
  • For bus-person duties, maintain, fill, and restock stations; clean, sanitize, and maintain the soft-serve machine in compliance with local regulations and record its temperature; sweep, mop, or vacuum serving and dining-area floors; and keep beverage machines and serving-area equipment clean and sanitized.
  • For dishroom duties, maintain and replenish chemicals and detergent; fill, empty, clean, and delime the dish machine; wash ware and sanitize food- and non-food-contact surfaces; check and record dish-machine wash and final-rinse temperatures and report when corrective action is needed; sweep, mop, or vacuum dishroom and tray-drop-off floors; keep dishroom equipment clean and sanitized; and clean tables, conveyor belts, and disposal units.
  • For front-of-house duties, ensure food is labeled and garnished properly and utensils are in place; keep serving and dining areas clean; and replenish napkin holders and salt and pepper shakers.

Desired Qualifications

  • Previous experience working in a university is preferred.

About the Company

Harvard University

Ivy League university in Cambridge, MA

Harvard University is a private research university in Cambridge, Massachusetts, founded in 1636 and the oldest institution of higher learning in the United States. It comprises Harvard College and multiple graduate and professional schools.

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