Customer Support Specialist

ShiftMed has partnered with QGenda to integrate workforce scheduling with on-demand shift management for healthcare organisations. The collaboration connects QGenda's scheduling platform with ShiftMed's network of credentialed clinicians through real-time APIs. Open shifts automatically flow between the two systems, allowing healthcare organisations to fill critical positions faster whilst maintaining scheduling control. The integration synchronises schedules across both platforms, reducing manual errors and administrative burden. "Healthcare organisations need labour solutions that integrate seamlessly with their existing workforce operations," said Todd Walrath, CEO of ShiftMed. The partnership aims to help health systems respond more efficiently to changing staffing needs by connecting scheduling technology with local, qualified clinicians. In 2025, ShiftMed supported over 631,000 shifts, generating more than $189 million in labour savings for health systems.

QGenda unlocks new value for Healthcare Workforce management with Certified Integration to Workday Human Capital Management. Partnership Creates a Unified Healthcare Workforce Ecosystem that Improves Operational Efficiency, Increases Workforce Data Visibility, and Strengthens Labor Cost Control ATLANTA, May 5, 2026 - QGenda, a leading provider of healthcare workforce management solutions, today announced a new partnership agreement with Workday. The agreement is designed to create a unified workforce ecosystem for healthcare organizations, with QGenda solving the complex scheduling needs specific to healthcare systems. This approach will align HR, scheduling, time tracking, and payroll data to improve operational efficiency, increase workforce data visibility, and control labor costs. As a Workday Innovation Partner with a Certified Integration, QGenda delivers a validated and scalable integration that connects Workday Human Capital Management (HCM) with QGenda workforce scheduling. By seamlessly connecting employee records, schedules, timekeeping, and payroll, healthcare organizations gain real-time visibility into their workforce, improve operational agility, strengthen compliance, and help ensure compensation accurately reflects clinical work performed. "Manual data entry and lack of real-time visibility to workforce data can create inefficiencies and increase the risk of payroll errors," said Jessica Lewis, Chief Human Resources Officer, Singing River Health System. "By connecting QGenda and Workday, we've established a true single source of truth for our workforce data. Now our scheduling, timekeeping, and payroll processes are seamlessly aligned, which gives us greater confidence in compensation accuracy and improves transparency for our clinicians. At the same time, we can reduce administrative burden and enable more strategic workforce planning across the enterprise." QGenda's integration with Workday helps healthcare organizations: * Deploy the right clinicians with reliable, up-to-date workforce data * Reduce manual reconciliation across HR, scheduling, and payroll workflows * Improve control over premium labor costs and enhance workforce cost forecasting * Support compliance with labor regulations and organizational policies * Strengthen employee trust with accurate pay and real-time visibility into schedules and time-off balances By keeping workforce information aligned across systems, healthcare organizations gain fewer errors, stronger financial oversight, improved workforce satisfaction, and more time to focus on delivering high-quality patient care. "This partnership reinforces QGenda's healthcare-specific expertise and proven ability to help health systems deploy care teams more effectively, reduce premium labor costs, and improve workforce satisfaction," said Greg Benoit, CEO, QGenda. "With seamless integrations, this empowers leaders with accurate, real-time demographic, scheduling, and time and attendance data to activate, deploy, and manage the entire healthcare team across the enterprise." More information on QGenda's integration can be found on the Workday Marketplace, which provides easy access to solutions built by Workday and its partners. Workday Human Capital Management (HCM) is a unified system for managing people and financial operations. When integrated with QGenda's healthcare-specific workforce management platform, organizations gain a complete, enterprise-wide view of their workforce to support operational resilience and financial performance. About QGenda QGenda optimizes healthcare workforce management everywhere care is delivered. The QGenda healthcare workforce management platform empowers organizations to effectively deploy workforce resources, with solutions for scheduling, credentialing, on-call management, clinical capacity management, time and attendance, residency management, and workforce analytics. More than 4,500 healthcare organizations, including leading physician groups, hospitals, academic medical centers, and enterprise health systems, use QGenda to advance workforce scheduling, optimize capacity, and improve access to care. QGenda is headquartered in Atlanta, Georgia. Learn more at www.QGenda.com. About Hearst Health The mission of Hearst Health is to guide healthcare organizations by delivering essential intelligence and software that improve the quality, safety and efficiency of care. Hearst Health has been innovating with care for more than 40 years, with a commitment to making a lasting positive impact on health. The Hearst Health companies - FDB, Homecare Homebase, MCG, MHK, QGenda, and Zynx Health - elevate care by informing and empowering participants across the health journey. To learn more, visit www.hearst.com/hearst-health and follow @Hearst Health on LinkedIn. Discover how QGenda can address your specific healthcare workforce management challenges and exceed your expectations.