Customer Service Representative

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

You will be responsible for order modification and allocation of available stock to customer orders when stock is constrained, delivering against service and fill rate targets.

How you will contribute

You will:

• Ensure smooth and reliable customer sales orders processing, following current Mondelez Policies and Procedures as well as local legal requirements.
• On time and accurate order processing and fulfillment;  billing as well as price, T&C maintenance in system
• Establish and maintain an efficient customer-oriented information flow with Customers
• Shared responsibility for achieving Customer Service KPIs
• Cooperate efficiently with departments within CS&L and other functions
• Propose action plans leading to improvement the processes within Customer Service and implement agreed ones
• Participate on various meetings and projects
• Support manager in initiatives and projects and SAP KU activities
• Accountable for Customs processes related to authorized exporter of origin for MDLZ Zagreb d.o.o

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

• Good numerical, analytical and logical reasoning skills
• Microsoft office applications
• High-level of SAP competence
• An FMCG/CPG company
• A customer-facing role within customer service, logistics or sales
• Experience in an order-to-cash environment
• Experience in customer service, logistics and sales
• Good knowledge of the total supply chain/order-to-cash process
• Strong analytical and problem-solving skills





The responsibilities of this position are performed within the framework of a regional business model that is defined and managed by Mondelēz  Europe GmbH, Switzerland .

No Relocation support available

Business Unit Summary

At Mondelez Europe, we are proud, not only of the iconic brands we make, but also of the people who make them. Our delicious products are created in 52 plants across Europe by more than 28,000 passionate people. We are the top maker of chocolate and biscuits and a leading maker of gum and candy. We make sure our powerful global brands and local jewels like Cadbury, Milka and Alpen Gold chocolates, Oreo, belVita, LU and Tuc biscuits get safely into our customers hands—and mouths. Great people and great brands. That’s who we are. Join us on our journey to continue leading the future of snacking around the world by offering the right snack, for the right moment, made the right way.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

RegularOrder Management (OTB)Customer Service & Logistics