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Mondia Group

Mobile commerce platform connecting 700M users

Head of Operations

Business OperationsConfirmed live in the last 24 hours
Full-timeMadrid, SpainNo salary listed

About the Job

Requirements

  • At least 12 years of experience in operations, PMO, transformation, or strategy-execution roles, including at least 5 years leading a PMO, business operations, or operational excellence function.
  • A proven track record of delivering complex, cross-functional strategic initiatives in an international, multi-market organisation; experience in mobile, telecommunications, digital media, or technology is preferred.
  • Experience defining and running productivity and efficiency KPI frameworks, with quantifiable improvements delivered.
  • Strong commercial and financial acumen, with a track record of delivering verified cost savings, building business cases, and managing budgets, programme financials, and benefits realisation.
  • Experience with process improvement methods such as Lean or Six Sigma, and portfolio and project methodologies such as Agile/Scrum, PRINCE2/MSP, or equivalent.
  • Advanced Excel and dashboarding/business intelligence skills, such as Power BI or Tableau, and proficiency with Jira, Confluence, MS Project, and Smartsheet.
  • Hands-on experience using AI to make a business more scalable, efficient, and effective, including concrete examples of use cases taken from pilot to production and their measured business impact.
  • Practical understanding of current AI capabilities and limitations, including generative AI, large language model-based assistants and agents, workflow automation, predictive analytics, and responsible governance.
  • Experience leading change management for AI adoption and bringing teams along in adopting tools.
  • Excellent written and verbal communication, including executive-level reporting and board-ready presentations.
  • Ability to influence without authority, build relationships with internal and external stakeholders, mediate disagreements, and negotiate agreeable resolutions.
  • Proven people leadership experience building, developing, and retaining high-performing teams.
  • Solid technical understanding of cloud technologies, infrastructure, software as a service, web-based systems, and microservices, sufficient to engage credibly with technology teams.
  • A degree in Business, Engineering, or a related field is required.

Responsibilities

  • Own the group operating rhythm, including monthly and quarterly business reviews and annual planning, and track decisions and actions through to closure.
  • Oversee delivery performance across business units, including client and partner launches, ensuring commitments meet agreed scope, time, quality, and cost.
  • Establish delivery governance, service standards, and escalation paths, and intervene early when delivery is at risk.
  • Manage cross-functional dependencies among Commercial, Product, Technology, Content, and Finance.
  • Lead group-wide capacity and resource planning, aligning headcount, skills, and recruitment forecasting to agreed priorities.
  • Lead, mentor, and develop the Group PMO team, and set programme and project management frameworks, standards, and tools across the group, using Agile, hybrid, or waterfall approaches as appropriate.
  • Own the group project portfolio, including intake, business case review, prioritisation, and resource allocation aligned with strategic and commercial objectives.
  • Maintain group-wide governance artefacts, including risk, assumptions, issues, and dependencies logs and decisions and actions logs.
  • Provide consolidated portfolio reporting and executive dashboards covering progress, financials, risks, and benefits.
  • Embed project closure, benefits tracking, and lessons-learned practices into ways of working.
  • Translate company strategy and annual objectives, such as OKRs, into a prioritised, resourced, and sequenced roadmap of company initiatives.
  • Lead or sponsor priority cross-functional initiatives, including new market entries, operating model changes, platform migrations, integrations, and transformation programmes.
  • Define the business case, success measures, and expected benefits for each initiative, and track benefits realisation after go-live.
  • Lead the change management and communication required for initiatives to be adopted and sustained.
  • Define and run the group operational excellence programme, identifying, prioritising, and delivering end-to-end process improvements.
  • Map and redesign core business processes, including client onboarding, service launch, partner management, revenue reconciliation, and internal approvals, to remove waste, duplication, and unnecessary hand-offs.
  • Identify and lead process automation opportunities that improve operational speed, quality, and scalability.
  • Own documentation of policies, processes, and procedures, including in Confluence, and ensure adoption.
  • Champion an AI-first operating model by assessing where AI can automate, augment, or remove work in core processes before adding headcount or cost.
  • Build and own the group AI adoption roadmap with Technology, Data, and Security, prioritising use cases by business value, feasibility, and risk.
  • Take AI use cases from pilot to production at scale, including assistants and agents for internal workflows, automated reporting and forecasting, intelligent document processing, AI-supported client and partner operations, and AI-enabled portfolio and project management.
  • Define and track the business impact of AI initiatives, including time saved, cost avoided, cycle-time reduction, quality, and output per FTE, and stop initiatives that do not deliver.
  • Drive AI literacy and adoption across teams through training, playbooks, and champions.
  • Establish responsible AI governance for operational use, covering data privacy, security, accuracy, and human oversight in line with group policies and applicable regulation.
  • Design and own the group productivity and efficiency KPI framework, including cycle time, time-to-market, throughput, delivery predictability, utilisation, revenue per FTE, and cost per FTE.
  • Establish baselines, agree targets with business unit and function leaders, and report performance against them to the Executive Team.
  • Build a single source of truth for operational data and dashboards with Finance and Data teams.
  • Run regular performance reviews with function leads, identify root causes of under-performance, and agree corrective actions.
  • Partner with Finance to monitor operating costs, budget adherence, and programme and project spend across the group.
  • Identify and deliver cost-optimisation opportunities, including third-party and vendor spend, tooling and licence rationalisation, cloud and infrastructure costs, and organisational efficiency, with savings tracked and verified with Finance.
  • Govern investment decisions so initiatives are funded based on clear business cases and expected returns.
  • Oversee vendor and supplier governance for operational services, including performance against contract and renewals.
  • Contribute to the design and evolution of the group operating model, including roles, decision rights such as RACI, and governance forums.
  • Support organisational design and workforce planning so structures keep pace with priorities and growth.
  • Maintain the group operational risk register and business continuity plans, and ensure operational processes comply with internal controls and policies.
  • Build a culture of high performance, accountability, and continuous improvement through leadership, mentoring, development, and retention of top talent.
  • Advise the COO, CEO, and Executive Team on actions aligned with company priorities, presenting facts clearly and concisely.
  • Manage communication of progress to the Executive Team and key internal and external stakeholders, escalating issues as necessary.

Desired Qualifications

  • Certifications such as PMP, PgMP, or Lean Six Sigma are an advantage.
  • An MBA is an advantage.

About the Company

Mondia Group

Mobile commerce platform connecting 700M users

Mondia connects, digitalises and monetises consumers worldwide through a network of mobile operators, giving access to over 700 million users across 60 operators in 30 countries. It delivers digital services via its operator relationships and technology stack, reaching end users and monetising activities, with ventures like Monsooq extending into new sectors such as health. It differentiates itself with its broad operator reach, geographic coverage across Europe, the Middle East and Africa, market insight, and the ability to combine partnerships with leading technologies to address business challenges. Its goal is to digitalise the globe by expanding its technology, partnerships, and global network to create scalable digital services for a wide range of customers.

Company size
201-500
Company stage
Not listed
Total funding
Not listed
Headquarters
Hemau, Germany
Founded
1999

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