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Box

Builds secure content software for businesses

Implementation Consultant

Implementation & Technical Account ManagementConfirmed live in the last 24 hours
Full-timeJapanNo salary listedIn-person

About the Job

Requirements

  • A four-year degree.
  • At least two years of consulting experience, either internal consulting through an IT organization or external consulting at a consulting firm or software provider.
  • Experience in project management, strong customer-management capability, and the ability to develop and manage implementation plans with customers.
  • Experience working on enterprise-scale deployments.
  • Fluent Japanese and English proficiency above reading and writing level.
  • Familiarity with SaaS implementation.

Responsibilities

  • Lead implementations for new Box customers, including management of project plans and project resources.
  • Execute customer-specific planning, initial implementation support, and adoption plans.
  • Manage project progress, issues, risks, and resources, and report status to stakeholders.
  • Understand customer use cases and requirements, and advise customers on design and configuration using Box enterprise and industry best practices.
  • Troubleshoot customer issues during implementation.
  • Support large-scale customer data migration projects.
  • Propose end-to-end solutions that account for integration between Box and third-party products.
  • Coordinate with Sales to develop scopes, estimates, and statements of work for new projects.
  • Work with Sales and Customer Success Management teams to create customer-specific plans to make Box central to customers' business IT systems and to expand future revenue.
  • Capture customer feedback and share it internally to improve Box services.
  • Manage multiple customer projects concurrently and collaborate with other Box teams to achieve project success.
  • Guide customers from project initiation through completion and subsequent ongoing adoption and expansion, including defining goals, roadmaps, business requirements, use cases, scope, and deliverables.

Desired Qualifications

  • Experience with enterprise software.

About the Company

Box

Builds secure content software for businesses

Box builds cloud software for businesses and public agencies to manage documents and other business files, with tools for secure collaboration throughout their lifecycle. Its content platform brings file sharing, document approvals and electronic signatures into one place, so teams work with a shared set of files. Users access content through web, desktop and mobile apps, while administrators control permissions and retention rules. Box AI searches and summarizes business documents, and the company sells subscriptions priced by user alongside premium features and consulting services. Founded in 2005, Box is headquartered in Redwood City, California.

Company size
1,001-5,000
Company stage
IPO
Headquarters
Redwood City, CA
Founded
2005

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