Admitting/Outpatient Representative

BASIC PURPOSE OF THE JOB

Responsible for timely and accurate patient registration. Interviews legal guardian for all pertinent account information and verifies insurance coverage.

REPORTS TO

• Admitting/PBX Coordinator

JOB REQUIREMENTS

Supervisory Responsibilities: No

Minimum Education: High School Diploma/GED

Degree: General

License/Certification Required: None

Minimum Work Experience: 6 months to 1 yr related experience preferred. Medical office experience preferred.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Good communication, organization, task planning and the ability to use a computer and various office machines are needed. Must be able to meet the active demands of alternately sitting, standing, walking and moderate to heavy telephone duties.

DUTIES AND RESPONSIBILITIES

• Possesses the knowledge and abilities to manage the registration process to meet the organization’s expectations.
• Answers telephone and takes reservations, assigning patients to rooms according to hospital policies and patient requirements, and pre-registers patients into the system to expedite their admission process.
• Interviews/identifies legal guardian to obtain necessary information to ensure account is complete and accurate. Verifies insurances and obtains precertification/authorizations as needed. Ensures all necessary signatures are obtained for treatment. Scanning all necessary papers according to policy to make the registration complete.
• Monitors fax server throughout complete shift to ensure all patients have been indentified and indexed into the system.
• Documents on accounts properly. Any change with any account will require a note posted to document stating what was changed and who said to do it. Notes will be appropriate and will be of a nature they could be shared as a legal document submitted for legal action or to the family should they request all records.
• Standards for greeting families for a registration: Smile to make the family feel welcome; Introduce yourself to the family and explain that you are here to do registration process only; After the interview, ask the family if there is anything else we can do for them today.
• Maintains Patient Confidentiality.
• For Safety Reasons: Ask for identification of persons giving patient information to ascertain who is guardian of child; Show the adult/guardian the armband of patient to verify that the patients name is spelled correctly and the date of birth is correct; Armband all patients unless child has behavioral or emotional disorder which will not allow for registrar to touch the patient.
• Maintains professional composure and confidence during stressful situations.
• Maintain confidentiality of all hospital and patient information at all times as observed by management and peers.
• Patient/Family complaints are handled in a confidential, timely and professional manner. Always ends conversation with family after a complaint or dispute with “is there anything else I can do for you today?” as observed by management.
• Continuously displays a “can do” attitude within the department and across department lines to contribute to the overall focus on service excellence at the hospital.
• Identifies problems, offers solutions, and communicates with Management as needed.
• Willingly accepts any other assignments that may be requested.
• Utilizes hospital resources and time respectfully and accountably.

PHYSICAL REQUIREMENTS

• Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.
• Light lifting, pushing and pulling is required for 1-20 lbs occasionally and frequent moving of objects of less than 10 lbs is required. Frequent sitting with some walking, standing, squatting, bending, and reaching is required. Keyboard/computer use and/or repetitive motions may be required.

Come work where you can make a difference everyday.