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Ensemble Health Partners

End-to-end revenue cycle management for hospitals

Patient Access & Pre-Access Supervisor

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours
Full-timeGreen Bay, WI, USA

About the Job

Requirements

  • Certified Healthcare Access Management (CHAM) certification is required.
  • Certified Revenue Cycle Representative (CRCR) certification is required.
  • One to three years of job experience is required.
  • Applicants must reside in the United States and be authorized to work there.
  • Preferred: an associate or bachelor's degree.
  • Preferred: two to three years of supervisory experience in a healthcare or business field.
  • Ability to lead and direct others, strong analytical ability, and working knowledge of Microsoft Office.
  • Knowledge of registration, insurance, scheduling, and/or verification and hospital billing.
  • Demonstrated advanced use of artificial intelligence and managing teams using artificial intelligence to improve processes and technology, including exploration, experimentation, and application.

Responsibilities

  • Coordinate registration duties with direct and indirect reporting employees, ensure registration and pre-registration duties are completed daily, train staff, and monitor and communicate daily productivity.
  • Provide and review reports tracking department performance metrics, including point of service, wait times, overtime, and productivity, on the required reporting schedule.
  • Assign and coordinate staff schedules, including rotations, time off, and call-offs; ensure schedules comply with organizational policies; minimize overtime while maximizing productivity.
  • Track and monitor upfront collection processes, assign goals, and provide coaching and corrective action as appropriate.
  • Participate in an on-call rotation covering days, nights, and weekends as needed; provide staff with administrative and educational guidance by telephone and fill in for call-offs, staffing issues, or unexpected volumes when necessary.
  • Assist with developing department processes and procedures; conduct staff training, education, and development; conduct audits and provide ongoing coaching and education.
  • Serve as a resource for staff and ancillary departments, promote excellent service to internal and external customers, and hold self and others accountable for service-oriented behaviors.
  • Manage assigned projects involving implementation, tracking, and process changes, and report routinely to Patient Access Leadership.
  • Participate in facility activities as assigned, gather assigned statistical information, and work in designated department areas as needed.
  • Assist with staff evaluations and maintain the time and attendance system.
  • Attend facility meetings as required to align processes and support effective communication between the clinical team and the employer's team.

Desired Qualifications

  • Two to three years of supervisory experience in a healthcare or business field is preferred.
  • An associate or bachelor's degree is preferred.

About the Company

Ensemble Health Partners

End-to-end revenue cycle management for hospitals

Ensemble Health Partners provides end-to-end revenue cycle management for hospitals and health systems. It handles the entire process from patient intake to final payment, with teams and technology embedded into the provider's operations and a revenue model tied to performance improvements. The company uses its proprietary EIQ platform (analytics, AI, and workflow automation) to optimize revenue cycle processes, reduce insurance denials, and speed cash collection, managing more than $39 billion in net patient revenue. Its approach differentiates it by being a true managed-services partner with full accountability for financial outcomes and a track record of meeting initial client goals. The overarching goal is to improve healthcare providers’ financial performance so they can focus on patient care.

Company size
5,001-10,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Cincinnati, OH
Founded
2014

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