Customer Success Manager @ MadKudu

INACTIVE

Full-Time

Customer Success Manager

Posted on 4/3/2023

MadKudu

11-50 employees

Predictive lead scoring & monetization company

Data & Analytics

Senior

United States

Required Skills

Sales

SQL

Marketing

Requirements

5+ years in Marketing B2B industry or similar background as a consultant, CSM or an account manager for Enterprise level Clients
Experience working in Marketing, implementation or Customer Success for a deeply technical product and for a start up (less than 100 employees)
Proven track record or leading cross-functional transformative projects and successfully coaching other team members on these initiatives
Proven track record of consistently exceeding goals and expectations (NRR, renewals or other...)
Strong understanding of Marketing, demand-gen and CRM technologies in B2B SaaS
Strong domain expertise in Marketing and Sales operations
Experience with SQL

Responsibilities

Lead the relationship for Enterprise accounts and top PLG brands
Manage a portfolio of strategic accounts with full responsibility for customer lifecycle from onboarding and adoption to the renewal phase
Partner with Madkudu customers to get full value out of Madkudu platform including leveraging the marketing ops best practices and by driving implementation and adoption of various cross-funnel use cases successfully
Create and maintain a trusted partner relationship with customers, working with both C-Level executives for driving long-term strategic objectives and with marketing ops and demand gen teams for near-term roadmap and priorities
Lead strategic meetings and Executive Business Reviews to share tactical advice
Own and lead Customer Success and cross-department transformative initiatives that will enable to scale the company
Coach the other team members on best practices and provide guidance to other CSMs as needed
Coordinate with the Professional Services team to provide tailored expert recommendations
Champion the voice of the customer internally to MadKudu for best client experience

MadKudu is the only predictive lead scoring platform built for B2B SaaS companies. We ingest, unify and analyze all the data available about a company’s prospects, who they are, what they do, where and when. We then build predictive models to assist teams to determine the next best action for each prospect.

We just closed our Series A of $18 million led by Felicis with participation from BGV, Alven, HarbourVest, Techstars and notable GTM and PLG experts like Elena Verna, former CMO at Miro, Darius Contractor, CPO at Vendr, or Sahil Mansuri, CEO of Bravado.

We’re looking for a Sr. CSM with a B2B marketing operations background. You are the one if you have a strong empathy for customers and passion for making them successful as their trusted advisor. This position is instrumental in the Customer Success organization and requires strong leadership skills to drive strategic internal projects and coach other team members.

We’ve been lucky to grow fast through inbound driven by word of mouth. We’re solving a big pain point in the marketing operations space. We’re passionate and have built a superior product. We have traction, fanatic customers and a strong culture. As we continue building our CS team by adding customer champions like yourselves to drive NRR by making our customers the Marketing super stars this is where we need your help!

Responsabilities

Lead the relationship for Enterprise accounts and top PLG brands
Manage a portfolio of strategic accounts with full responsibility for customer lifecycle from onboarding and adoption to the renewal phase
Partner with Madkudu customers to get full value out of Madkudu platform including leveraging the marketing ops best practices and by driving implementation and adoption of various cross-funnel use cases successfully.
Create and maintain a trusted partner relationship with customers, working with both C-Level executives for driving long-term strategic objectives and with marketing ops and demand gen teams for near-term roadmap and priorities.
Lead strategic meetings and Executive Business Reviews to share tactical advice.
Own and lead Customer Success and cross-department transformative initiatives that will enable to scale the company
Coach the other team members on best practices and provide guidance to other CSMs as needed
Coordinate with the Professional Services team to provide tailored expert recommendations.
Champion the voice of the customer internally to MadKudu for best client experience

Skills & Experience

5+ years in Marketing B2B industry or similar background as a consultant, CSM or an account manager for Enterprise level Clients
Experience working in Marketing, implementation or Customer Success for a deeply technical product and for a start up (less than 100 employees)
Proven track record or leading cross-functional transformative projects and successfully coaching other team members on these initiatives
Proven track record of consistently exceeding goals and expectations (NRR, renewals or other...)
Strong understanding of Marketing, demand-gen and CRM technologies in B2B SaaS
Strong domain expertise in Marketing and Sales operations
Experience with SQL

Application process

Interview with Recruiter
Interview with Manager
Work Sample
Virtual Onsite Interview
Values Call
Interview with CEO
References
Offer

About MadKudu

Founded in 2015, MadKudu is focused on tackling one of the hardest challenges facing businesses today: relevance at scale. Today we help marketing & sales teams at B2B companies make the best decisions at every phase of the customer journey - smart forms that dynamically re-route high-potential leads to a ’fast lane,’ real-time lead scoring to help prioritize the 20% of leads that generate 80% of revenue, and topical enrichment for outbound teams so they can focus on what they do best: helping companies who need their product get it faster.

Founders Sam Levan (CEO) & Francis Brero (CPO) have over 25 years of combined experience in the predictive analytics space, and are combining machine learning and an innovative methodology to help SaaS companies make the best decisions at every step of the customer funnel.

MadKudu is based in Mountain View, California & Paris, France - two places known for brilliant engineers, delicious wine and a love for the outdoors. We just closed our Series A of $18 million led by Felicis with participation from BGV, Alven, HarbourVest, Techstars and notable GTM and PLG experts like Elena Verna, former CMO at Miro, Darius Contractor, CPO at Vendr, or Sahil Mansuri, CEO of Bravado.

MadKudu

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Website

View Company Profile

MadKudu is on a mission to help marketing & sales teams at B2B companies make the best decisions at every phase of the customer journey. MadKudu handles smart forms that dynamically re-route high-potential leads to a 'fast lane,' real-time lead scoring to help prioritize the 20% of leads that generate 80% of revenue, and topical enrichment for outbound teams so they can focus on what they do best: helping companies who need their product get it faster.

Company Stage

Series A

Total Funding

$33.8M

Headquarters

Mountain View, California

Founded

2014

Growth & Insights

Headcount

6 month growth

↑ 0%

1 year growth

↓ -2%

2 year growth

↑ 9%

Benefits

🏥 Medical Coverage

📈 Equity

📖 Learning

🌱 Free X, Y, Z

INACTIVE