Patient Service Representative - Family Medicine
About the job
- A high school diploma or equivalent is required.
- At least one year of general administrative or clerical experience, or customer service experience, is required.
- Current computer experience at a medium to expert level in Microsoft products is required.
- Demonstrated knowledge of medical terminology is required.
- Previous cash-handling experience is required.
- Perform reception duties, manage medical records and referrals, handle pre-authorizations, and schedule appointments.
- Work closely with the healthcare team, KVH personnel, and external customers.
- Some college coursework is preferred.
- Bilingual ability is preferred.
- Previous medical office experience with exposure to medical records, insurance verification and pre-authorization fundamentals, scheduling, and/or high-volume phone systems is preferred.
- Certified Professional Coder certification from the American Academy of Professional Coders is preferred.
- Certified Billing and Coding Specialist certification from the National Healthcareer Association is preferred.
- Certified Medical Administrative Assistant certification from the National Healthcareer Association is preferred.
About the company
KVH provides health care as a community-owned public hospital district in Kittitas County, Washington. It runs a 25-bed critical access hospital in Ellensburg with 24/7 emergency services, acute care, and labor and delivery, plus a network of clinics offering family and internal medicine, women’s health, pediatrics, urgent care, and several specialty services. The system extends to home health, hospice, and rehabilitation services. It differentiates itself by being locally governed and focused on accessible, community-centered care, maintaining a full care continuum in a rural area, including obstetrics through an outsourced model when needed. Its goal is to deliver comprehensive, accessible care tailored to local needs and to promote health equity for residents.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Ellensburg, Washington
Founded
1964
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Simplify's Take
What believers are saying
- Senator Murray secured $2.26 million CDS for orthopedic and surgical space modernization.
- KVH completed a two-year imaging and surgical remodel by March 2026.
- The board reported a clean 2024 audit and 8.2% operating margin in May 2025.
What critics are saying
- OB/GYN departures in 2023 forced outsourced obstetrics; staffing remains fragile in 2026.
- KVH needed 10 gynecological cases monthly to break even on OB care.
- Washington Medicaid cuts threaten rural hospital revenue and services across the county.
What makes Kittitas Valley Healthcare unique
- 2024 expansion added a fourth OR and next-generation MRI in Ellensburg.
- KVH remains the only 24-hour birthing hospital in Kittitas County.
- Jason Adler, a long-tenured insider, became CEO in December 2024.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Disability Insurance
- Life Insurance
- Relocation Assistance