J

JMARK

IT services with people-first technology

Network Engineer 2

Network Engineering & AdministrationUpdated on Nov 13
Full-timeTulsa, OK, USA$60k - $80k /yr

About the Job

Requirements

  • Approximately 24 to 36 months of networking experience in a similar network engineering, network administration, managed services, or infrastructure position; equivalent experience through an apprenticeship program or demonstrated technical competency may also be considered.
  • Hands-on experience configuring and troubleshooting firewalls, switches, wireless networks, and VPNs.
  • Understanding of routing, switching, VLANs, subnetting, and network security.
  • Ability to troubleshoot issues independently and recognize when additional expertise is needed.
  • Ability to identify potential problems proactively, treat security as part of technology decisions, maintain accurate documentation, manage priorities, and keep work organized.
  • Ability to communicate with technical and nontechnical audiences, remain composed during urgent or business-critical issues, take accountability, and follow through on commitments.
  • Ability to travel as required, participate in an on-call rotation as assigned, work independently, and remain connected to the broader team.
  • Valid driver's license, proof of vehicle insurance, and reliable, suitable transportation for job responsibilities when necessary.

Responsibilities

  • Provide advanced onsite and remote technical support to maintain the security, stability, performance, and reliability of the client's technology environment.
  • Troubleshoot and resolve advanced network, connectivity, infrastructure, and server issues, including escalated issues from Level 1 resources; diagnose issues onsite, remotely, and over the phone.
  • Manage, maintain, troubleshoot, and support network infrastructure, including firewalls, switches, wireless networks, VPNs, and related network security technologies.
  • Provide operational security support; secure network environments to protect productivity, mitigate threats, reduce risk, and improve stability.
  • Monitor network health, identify potential problems, review environments and service tickets for recurring or systemic issues, resolve proactive issues when possible, and engage Level 3 or specialized resources when necessary.
  • Work with Project Managers and technical resources on projects, implementations, and technology initiatives; perform installations, upgrades, migrations, preventative maintenance, and infrastructure changes.
  • Maintain a healthy service queue, ensure assigned issues move toward resolution, and participate in the on-call rotation as assigned.
  • Identify systemic and recurring technology problems, recommend sustainable solutions, help reduce technology risk and improve reliability, and use monitoring tools to identify performance and availability issues.
  • Maintain network and technical documentation; document troubleshooting steps, changes, configurations, and resolutions in ConnectWise; review and help improve documentation from Level 1 resources.
  • Escalate issues appropriately and follow established change-management and security practices.
  • Provide courteous, professional service to end users, managers, and executives; explain technical issues clearly, set expectations, communicate progress, and follow problems through to resolution.
  • Protect the confidentiality, integrity, and availability of the client's technology environment and support consistency, security, and attention to detail in a financial-services environment.
  • Assist Level 1 technical resources with escalated networking issues, share knowledge with teammates, review technical documentation, mentor developing technical team members, and collaborate with senior engineers and Level 3 resources.
  • Partner with Service and Project Managers on client initiatives and help identify improvements to processes, systems, security, and client outcomes.
  • Participate in technical training, pursue manufacturer and industry certifications, expand expertise in networking, cybersecurity, cloud, and infrastructure technologies, and stay current on technologies, vulnerabilities, and industry trends.

Desired Qualifications

  • Experience in managed services provider or Microsoft Partner environments; advanced Windows Server support; firewall, switch, wireless, VPN, VLAN, VTP, LAN switching, STP, network authentication, and routing protocol configuration or troubleshooting; IPv4 and IPv6; IP addressing, subnetting, CIDR, and multicasting; network monitoring, network security, intrusion prevention, Cisco ASA VPN technologies, Cisco or similar enterprise networking platforms, WAN technologies, and endpoint security.
  • Networking certifications such as CCNA, Network+, Security+, or comparable industry certifications.

About the Company

JMARK

IT services with people-first technology

JMARK provides information technology services to organizations of various sizes. It helps businesses maintain continuity and efficiency amid changing technology needs by offering services that align technology with a company’s vision and goals. The company differentiates itself with its “People First, Technology Second” philosophy, meaning technology is used to empower people and improve the work they do, not for technology’s sake. Its goal is to ensure technology supports growth, innovation, and opportunity for its clients by delivering practical, experience-backed IT solutions.

Company size
51-200
Company stage
Not listed
Total funding
Not listed
Headquarters
Springfield, IL
Founded
1988

Recently Posted Jobs

Explore more opportunities at JMARK

See more jobs