Host / Hostess / Guest Service Leader - JOEY Mayfield

JOEY Restaurants · Edmonton, Canada · — · Posted 2026-06-03

Workplace: on_site

Department: JOEY Mayfield

Description

This is about you. Your passion, purpose and potential. In you we see care, drive, confidence and curiosity. When you join our team, you can expect intensity, excitement and energy. Through our culture of people development, we are committed to the continuous learning and growth of our teams.

The Guest Service Team is responsible for the delivery of the guest experience. This team is made of elevated sophistication & professionalism. Our Guest Service team is the producer of great leaders and is the most sought-after position in the restaurant.

As a Guest Service Team Leader, you are responsible for creating a world-class guest experience from the moment our guests enter through our doors. As a leader, you exude genuine warmth and care and seek opportunities to deliver the unexpected. You treat each guest as a VIP, delivering a highly orchestrated, seamless and personalized guest experience that is irresistible and unmistakably JOEY. The team looks to you for your leadership and professionalism; you are unwavering in demanding and challenging situations.

Requirements

Proven ability to make decisions and empower others. You are a natural leader.
A passion for hospitality and creating world-class experiences
A desire to learn and grow through personal and career development
An entrepreneurial mindset. You see things from a new perspective

Core Values

You value honesty and humility. You have integrity and do what you say.
You approach life with fearless determination and a sense of fun.
You are creative, risk-taking, visionary and cutting edge. You choose to lead.
You contribute to a strong culture and are committed to the team.
You are passionate about quality and professionalism.
You believe in unleashing the potential in others.

Benefits

Competitive compensation opportunity
Flexible scheduling to accommodate your personal and family needs
Ongoing mentorship to support personal and professional goals
Fun, Team-driven and inclusive community
Dynamic, fast-paced, and agile work environment
World-class Culinary and Service training
Compete through culinary and bar challenges
Meal discounts
Fitness membership discounts
Recruiting & Referral bonus program incentives

Your journey starts here.

If you're looking for a place to meet your potential, we'd like to meet you. Roll up your sleeves. Your journey starts here.

JOEY Restaurants is an Equal Employment Opportunity Employer. We thank all candidates for their time and interest in working at JOEY Restaurants, however, only candidates under consideration for opportunities with JOEY Restaurants will be contacted to participate further in this process.

JOEY Restaurants provides reasonable accommodations to qualified applicants and employees, including due to disabilities, medical conditions, and religious beliefs and practices.

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Apply at JOEY Restaurants

About the company

JOEY Restaurants runs full-service dining venues across Canada and the United States for lunch, dinner and social gatherings. Its menus bring together sushi, steaks and dishes influenced by cuisines around the world, alongside wines and cocktails. Guests buy food and drinks in dining rooms, lounges and patios, while private events range from family-style meals to seated dinners with live cooking stations. The group also accommodates celebrations and business gatherings through location-specific event spaces and menu planning. Founded in 1992, JOEY Restaurants is headquartered in Vancouver, British Columbia, and remains family owned and operated.

Company Size

5,001-10,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Vancouver, Canada

Founded

1992

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Simplify's Take

What believers are saying

Education and family leave receive support: an Ottawa vacancy lists tuition and accreditation subsidies plus maternity, parental and adoption top-ups.
U.S. operations added another site: JOEY opened its second Dallas restaurant in September 2026.
Serving includes skill development: a Burrard vacancy lists mentorship, culinary and service training, and bar and kitchen competitions.

What critics are saying

Ottawa management spans a large team: JOEY's bar role covers 50-100 staff, quarterly targets and openness to cross-border openings.
Server earnings include gratuities: JOEY Burrard lists CAD18.25 hourly plus tips, making income above that wage dependent on customers.
Maple service runs late: JOEY's Dallas location trades until midnight on Fridays and Saturdays.

What makes JOEY Restaurants unique

Culinary leadership brings competition experience: JOEY's executive chef Matthew Stowe won Top Chef.
The bar has its own branded bourbon: JOEY serves Maker's Mark JOEY Reserve Peach Brulee in its cocktail program.
Experienced recruits get a defined entry path: JOEY's Accelerated Leadership Program builds on external hires' previous management experience.

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JOEY Restaurants

Host / Hostess / Guest Service Leader

About the job