Who we are:
PolyAI builds enterprise voice assistants that carry on natural conversations with customers to solve their problems. Our voice assistants understand customers, regardless of what they say or how they say it. We serve enterprises where customer conversation is an important part of doing business. Our customers include some of the leading names in banking, hospitality, insurance, retail, and telecommunications.

Our enterprise clients deploy PolyAI voice assistants to cut down on wait times and free up live staff to focus on calls requiring empathy and judgment. As a result, our enterprise clients see improved customer satisfaction, employee retention and operational efficiency.

The role:

The Workspace and Employee Experience Manager plays a pivotal role in ensuring our office runs smoothly while boosting our company’s culture and team happiness. This dynamic role is a mix of 40% office management and facilities and 60% culture and employee engagement.

You’ll be in the office from Monday to Thursday, with flexible Fridays to adapt to the team’s needs. 

Main Responsibilities:

• Monitor, restock and order office snacks and drinks.
• Manage all office operations, including distributing mail, greeting and assisting visitors, and ensuring the office is tidy and welcoming.
• Manage office induction and onboarding new employees. 
• Develop, implement, and oversee office policies and procedures globally.
• Health and Safety representative, ensuring the office environment is safe and conducive to productivity. 
• Manage all relevant budgets and expenses globally, ensuring cost-effectiveness.
• Map out, organise and drive PolyAI’s global social, wellbeing and diversity calendar with remote and in-person events.  
• Working with the People team, implement strategies to improve morale and employee happiness.
• Plan and execute office relocations, openings, and logistics globally when needed.
• Act as the Super Admin and primary point of contact for all office providers and platforms, including Re-Defined, WeWork, TravelPerk, Slido, Amazon, and others.

Must Have:

• Experience working in a similar role in a fast-paced startup or scaleup.
• Experience managing office searches, moves and relocations. 
• Self-starter, extremely organised and with impeccable time and priority management skills. 
• Can-do attitude and passion for solving problems while remaining highly organised.
• Confidence to own your role and work autonomously. 
• High level of emotional intelligence and excellent communication skills.

Nice to Have:

Trained Fire Marshal and First Aider, but we can provide this if not. 

Equal Opportunity Statement:

PolyAI is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.

💰 Participation in the company’s employee share options plan

🏝 25 days holiday, plus bank holidays

🏡 WFH allowance when you join

🧡 Enhanced parental leave

👭 Company-funded fertility and family-forming programmes

🌸 Menopause care programme with Maven

📚 Yearly learning budget

🚲 Bike2Work scheme

🏥 Private healthcare and dental cover, discounts on gym members and relaxation apps, and access to a range of mental health programs