Third-Party Administrator Business Analyst

TPA BUSINESS ANALYST
(Full Time, Salary, Exempt)

Continental General - Austin, Texas

Looking to join a growing company dedicated to helping others? We offer that, plus competitive salaries, a culture of learning, and a fast-paced environment. This is a hybrid position with 3 days in-office. Join our team to help make a difference in the lives of others! 

Applicants must be authorized to work for ANY employer in the U.S. We do not sponsor employment visas or other immigration processes to attain or maintain employment eligibility. Remote positions are open to applicants based anywhere in the continental U.S. Hybrid positions are open to applicants based in the Austin, Texas area. 

About Continental General:

The Continental General family of companies has provided insurance, including life and long-term care policies, to individuals and groups for over 30 years, and currently supports over 100,000 policyholders. Both our insurance company, Continental General Insurance Company, and our third-party administrator, Continental General Services, are committed to the continuous development of our infrastructure, processes, and people. The group is actively growing through expansion of both its insurance portfolio and its administrative services. With each opportunity, we take a collaborative approach to address challenges and provide unique solutions.

Position Overview:

We are seeking a detail-oriented and strategic Business Analyst to join our Third-Party Administrator (TPA) team specializing in life, annuity, and long-term care. This role will focus on gathering, analyzing, and documenting business requirements related to processes, correspondence, and systems used in the servicing of policyholders, agents, and carriers in order to support the creation and testing of user acceptance test scripts. The ideal candidate will bridge business needs with technical solutions, ensuring accurate, timely delivery of solutions that align with client expectations.

Key Responsibilities:

• Collaborate with internal teams and insurance carrier clients to gather, analyze, and document business requirements for TPA-related insurance processes and systems.
• Analyze existing processes and identify areas for improvement or automation.
• Develop functional specifications, process maps, and use cases to support system enhancements and process improvements.
• Support the facilitation of user acceptance testing (UAT) and coordinate implementation of solutions with IT and business users.
• Work with User Acceptance Testing leads, ensuring accurate solutions are in place based on defined requirements.
• Coordinate testing and validation of correspondence outputs to ensure accuracy and compliance.
• Support the onboarding of new TPA partners, including due diligence.
• Stay current with industry trends, regulatory changes, and best practices in insurance and TPA operations.
• Serve as a liaison between business units, IT, value streams, and client representatives to ensure solutions meet business and regulatory needs.
• Provide regular updates and reporting on testing performance and issues.
• Support audits and quality reviews by providing documentation and analysis.

Requirements

Qualifications:

• Bachelor’s degree in Business, Information Systems, Communications, or equivalent business experience.
• 5+ years of experience as a Business Analyst, preferably in insurance or TPA environments.
• Familiarity with life, annuity, and/or long-term care products.
• Experience with insurance administration platforms and ancillary systems (workflow, imaging, GL, etc.).
• Experience with financial extracts (related to premiums and commissions) is a plus.
• Strong analytical, organizational, and communication skills.
• Proficiency in Microsoft Office Suite.
• Preferred Skills:
  • Experience working in Agile or hybrid project environments.
  • Ability to manage multiple priorities and stakeholders effectively.

Why Join Us?

• Opportunity to directly drive to growth and scale efforts at a dynamic and innovative company.
• Competitive salary and benefits
• Collaborative and fast-paced work environment.
• Professional development and growth opportunities within the insurance space.

Benefits:

• Competitive Salary & Target Bonus Program
• Retirement Savings – 401(k) with a company match
• Comprehensive Medical insurance through BlueCross BlueShield of Texas. Company-paid dental, vision, short-term & long-term disability, and life insurance.
• Work-Life Balance – This role offers 25 days of PTO, 10 paid holidays, and paid volunteer time off.
• Flexible Work Options & Perks – Hybrid opportunity, wellness programs, and weekly paid lunch for onsite staff.
• Health Savings Accounts (HSA) & Flexible Spending Accounts (FSAs) – Includes a company match for HSAs.