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Live Nation Entertainment

Organizes live entertainment events and ticketing

Guest Services

Food Service & HospitalityConfirmed live in the last 24 hours
Part-timeBoston, MA, USA$16 - $20 /hrIn-person

About the Job

Requirements

  • A high school diploma or equivalent is required.
  • Ability to work nights and weekends is required.
  • At least 2 years of customer service experience is required.
  • A flexible schedule is required.
  • The role requires constant standing, walking, and climbing stairs, and occasional carrying of up to 50 pounds.
  • A strong sense of teamwork and the ability to execute responsibilities are required.
  • Excellent verbal, written, and communication skills are required.
  • Acceptance of all venue events, including various cultures, music, and art forms, is required.

Responsibilities

  • Greet guests as they enter and exit the venue.
  • Communicate venue policies and procedures to guests as they enter the venue.
  • Be proactive in ensuring guests have an exceptional experience.
  • Act as helpful customer-facing staff, answering questions about venue upgrades, tour merchandise purchases, and ADA accommodations.
  • Direct restroom and coat-check lines to shorten guest waiting times.
  • Serve as the primary point of contact for resolving guest concerns.
  • Accept guest inquiries, complaints, and comments and relay them to the manager or supervisor on duty.
  • Report maintenance and cleaning issues to the appropriate department manager.
  • Assist other departments to support staffing levels during peak or break times.
  • Support VIP programs as directed by a manager or supervisor on duty.
  • Set up and break down stanchions, tables, signage, and other items inside and outside the venue.
  • Adhere to the building's safety and security protocols to ensure the safety and security of guests, staff, and artists.

Desired Qualifications

  • Prior experience working in a concert venue or at events is preferred.
  • Bilingual ability is preferred.

About the Company

Live Nation Entertainment

Organizes live entertainment events and ticketing

Live Nation Middle East promotes and produces live events in the region, including concerts, comedy shows, and family entertainment. It signs talent, books venues, handles production, marketing, and ticketing to stage events that fans can attend. Its differentiators are a strong regional focus paired with a global network, major brand partnerships, and a commitment to sustainability. Its goal is to grow the Middle East live-entertainment market responsibly while expanding opportunities for artists, brands, and local venues.

Company size
10,001+
Company stage
IPO
Headquarters
Beverly Hills, CA
Founded
2005

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