Senior Director, Service Excellence - Service Excellence

Position Summary...

Role summary: Walmart is seeking a Senior Director, Service Excellence – LATAM to build and lead SEE's operating model globally, initially supporting Mexico, Central America, and Chile. This leader will establish the talent, location strategy, and operating foundations required to deliver accurate, timely, compliant, and scalable earnings operations for Walmart’s independent contractors. The role will serve as the regional connector across Global SEE’s pillars while partnering closely with LMD, Product, Engineering, Finance, Tax, Legal, Treasury, Trust & Safety, and in-market leaders. The Senior Director will shape market-readiness plans, hire, develop teams, and help adapt global processes, controls to local business and regulatory needs.

About the team: Global Spark Earnings Excellence (Global SEE) is a key capability within Walmart Global Controllership, dedicated to ensuring accurate, timely, and compliant earnings for Walmart’s independent delivery partners. The team manages the full earnings lifecycle, including calculation, disbursements, tax, reconciliations, controls, and regulatory readiness. Combining a scalable global model with strong local partnerships, Global SEE collaborates across functions such as Last Mile Delivery, Product, Engineering, Finance, and Legal to build reliable, driver-focused operations. As the team expands globally, it strengthens regional capabilities, talent, and foundations to deliver seamless, compliant, and high-quality service operations.

What you'll do...

·Define and execute the LATAM Global SEE strategy, operating model, and market-readiness roadmap.  ·Partner across Global SEE, LMD, Product, Engineering, Finance, Tax, Legal, Treasury, Trust & Safety, and local teams.  · Build regional capability by recommending locations and hiring and developing high-performing local teams.  ·Adapt global earnings, disbursement, tax, reconciliation, and control processes to local market and regulatory needs.  ·Lead critical launch programs, decisions, dependencies, and risk mitigation to deliver scalable operations.  ·Drive accurate, timely, compliant earnings outcomes and a strong driver experience across LATAM.   What you'll bring:    ·Senior leadership experience building and scaling multi-country operational capabilities in LATAM; marketplace, gig, fintech, or financial-operations experience preferred.  ·Proven ability to establish a regional operating model, including market readiness, location strategy, talent selection, process design, and transition to steady-state operations.  ·Expertise in earnings, disbursements, tax, reconciliations, controls, compliance, or similarly regulated operational environments.  ·Ability to lead through ambiguity and influence senior stakeholders across Product, Engineering, Finance, Legal, Tax, Treasury, and business teams.  ·Strong transformation experience ·Demonstrated people leadership, including hiring, developing, and inspiring high-performing teams.  ·Strong English and Spanish communication skills; Portuguese is a plus.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
Bentonville, Arkansas US-09050: The annual salary range for this position is $130,000.00 - $260,000.00
Sunnyvale, California US-11349: The annual salary range for this position is $169,000.00 - $338,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in business, finance, information technology, retail, human resources, or related area and 6 years' experience in business, finance, information technology, retail, human resources, consulting, or related area.

Option 2: 8 years’ experience in business, finance, information technology, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

experience in business, finance, information technology, retail, human resources, strategy, or related area., Master's degree in business, finance, information technology, retail, human resources, strategy, or related area, Using advanced functionality of Microsoft Office

Primary Location...

805 Se Moberly Ln., Bentonville, AR 72712, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.