Outbound Supervisor

Real people. Real service.

At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.

We are looking for an Outbound Supervisorto join our growing OH Fulfillment Center network. This individual will report into our Outbound Manager and oversee daily picking, packing, and shipping operations to ensure customer orders are processed accurately, safely, and on time. This role will lead and support our Outbound associates, coordinate staffing and workflow based on order volume, and help resolve operational challenges related to automation, warehouse management systems, carriers, and customer orders. Working closely with fulfillment leadership, Customer Service, and other cross-functional partners, this individual will identify opportunities for process improvements, drive operational efficiency, and support departmental performance goals. If you’re passionate about fulfillment operations, enjoy leading and developing teams, and are excited to improve processes that help deliver a seamless customer experience, we’d love to hear from you!

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Let’s Meet Virtually!

Drop by one of our virtual walk-in interviews, held every Tuesday and Friday from 12:00 p.m. - 1:00 p.m. ET. It’s a great way to chat with our team and learn more about life at SupplyHouse.

Can’t join us then? No problem. We’ll coordinate a time that’s more convenient for you. Apply today and we’ll share how to join!

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Job Type: Full-Time, Exempt

Location: 530,000 sq. ft. in Columbus, OH at 6085 Winchester Pike, Columbus, OH 43110

Base Salary: The expected starting salary for the position is $65,400 to $81,750 within a full position range of $65,400 to $98,100 annually. This range reflects the long-term earning potential for the role. Our starting pay practice is the minimum to middle portion of the range, depending on experience, qualifications, and internal equity, consistent with applicable law and it is rare for a new hire to start above the midpoint.

Schedule: This role oversees an operation that runs Monday through Friday from 6:00 a.m. to 11:30 p.m. ET. While this position generally follows a schedule Monday through Friday from 7:30 a.m. to 4:00 p.m. ET, operational demands during peak and seasonal periods may require leaders to work additional hours beyond their regular schedule. Leaders are expected to maintain a flexible schedule and adjust their working hours as needed to support the business and their teams.

Responsibilities:

• ​​Oversee daily picking and packing operations to ensure all orders are picked, packed, and shipped accurately, safely, and on time
• ​​Wave orders, assign associates to picking and packing stations, and move labor between pick, pack, and ship throughout the shift to balance workload and meet volume.
• ​​Build and execute shift labor plans using volume forecasts, adjusting staffing by area as conditions change
• ​​Oversee AMR-assisted picking operations: enforce AMR safety zones and e-stop procedures, monitor fleet performance, and resolve common faults, escalating to Maintenance, IT, or the vendor when required
• ​​Troubleshoot WMS and system issues (stuck orders, wave or batch errors, short picks, label reprints) and partner with systems teams to resolve recurring problems
• ​​Coordinate carrier pick-ups and complete end-of-day close and manifesting, escalating late or missed trucks
• ​​Serve as the Outbound point of contact for Customer Service on expedites, customer-specific requirements, and order escalations
• ​​Monitor and maintain packing supply inventory, ensuring timely ordering and availability
• ​​Track individual/team KPIs (UPH/LPH, DPMO, order accuracy), monitor productivity, and provide regular coaching and feedback
• ​​Ensure team members are trained on operational, safety, automation, and organizational processes by partnering with the Training Team
• ​​Conduct bi-monthly one-on-ones with team members to build rapport, review progress, and support growth
• ​​Address personnel/performance issues promptly, ensure timecards and time-off requests are accurate, and maintain required documentation in the HRM system
• ​​Participate in HR leadership meetings, provide updates, and align with departmental goals
• ​​Maintain site hygiene and 5S standards, implement continuous improvement initiatives, and execute projects assigned by the Outbound Manager
• ​​Model professionalism, accountability, and company values in all interactions and decisions

Requirements:

• High school diploma or GED equivalent
• 2+ years of leadership experience in a fulfillment, warehouse, or distribution environment
• ​​Fundamental understanding of inventory, supply chain, and logistics concepts​
• ​​Proficiency with Microsoft Office applications (especially Word, Outlook, and Excel)​
• ​​Strong problem-solving and time management skills, with high attention to detail and effective verbal and written communication skills
• ​​Ability to work independently, multitask, and follow standard processes/procedures
• ​​Comfort learning and using technology, including WMS, RF/handheld devices, and automated material handling systems​
• Ability to push and pull objects up to 60 pounds of force independently
  • Employees are expected to seek help or use appropriate equipment to ensure safety for any task involving pushing or pulling that exceeds 60 pounds
• Ability to stand and walk for up to 8-10 hours and up to 20,000 steps per day

Preferred Qualifications:

• Associates degree in Supply Chain, Logistics Administration, or a related field
• Prior supervisory or team lead experience in a warehouse/distribution environment, ideally across picking and packing
• Experience working alongside AMRs, goods-to-person, or other warehouse automation, including basic troubleshooting and escalation
• Experience using a WMS to manage waves, order exceptions, and carrier manifesting
• Familiarity with labor planning and performance metrics such as UPH/LPH and DPMO
• Familiarity with Lean and 5S principles
• Familiarity with safety standards and OSHA compliance in warehouse operations

Why work with us:

• We have awesome benefits – We offer a wide variety of benefits to help support you and your loved ones. These include:
  • Comprehensive and affordable medical, dental, vision, and voluntary life insurance options
  • 401(k) with up to 4% company match
  • Paid vacation, sick time, and holidays
  • Company-paid life insurance and long-term disability
  • Discounted auto, home, and pet insurance programs
  • Flexible Spending Account (FSA)
  • Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)
  • $750 annual professional development budget
  • LinkedIn Learning membership
  • Company rewards and recognition program
  • And more!
• We empower ownership – We all contribute to our success and we all share in it. Our Ownership for All program ensures each SupplyHouse team member will benefit financially from the company’s growth and accomplishments.
• We promote work-life balance – We value your time and encourage a healthy separation between your professional and personal life to feel refreshed and recharged. Look out for our monthly catered lunches, team building activities, out-of-office events, and Micro Markets to keep you energized!
• We support growth – We strive to innovate every day. In an exciting and evolving industry, we provide opportunities for career growth through our annual merit and bonus opportunities, hands-on training, internal mobility options, professional development budget, and LinkedIn Learning membership.
• We give back – We live and breathe our core value, Generosity, by giving back to the trades and organizations around the world. We make a difference through donation drives, employee-nominated contributions, support for non-profit organizations, and more.
• We listen – We value hearing from our employees. Everyone has a voice, and we encourage you to use it! We actively elicit feedback through our annual feedback groups, regular 1:1 check-ins, employee listening initiatives, and company-wide ideas form to incorporate suggestions and ensure our team enjoys coming to work every day.  

Check us out and learn more at https://www.supplyhouse.com/our-company!

Additional Details:

• Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas.
• SupplyHouse.com is an Equal Opportunity Employer, strongly values inclusion, and encourages individuals of all backgrounds and experiences to apply for this position.
• To ensure fairness and trust in our hiring process, we ask that all application materials, assessments, and interview responses reflect your own thinking and perspective. You may use AI tools to assist in preparing your responses, as long as this use is clearly disclosed and you can speak authentically to your ideas and work. Our focus is on honesty, judgment, and how you approach problem-solving. We appreciate your transparency and look forward to learning more about your skills.
• We are committed to providing a safe and secure work environment and conduct thorough background checks on all potential employees in accordance with applicable laws and regulations.
• All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain.