ADA Leave and Accommodation Management Specialist

Company Overview

PACS Group, Inc. is a holding company investing in post-acute healthcare facilities, professionals, and ancillary services. Founded in 2013, PACS Group is one of the largest post-acute platforms in the United States. Its independent subsidiaries operate 400 post-acute care facilities with 50,000 employees across 21 states serving over 31,000 patients daily. PACS business support division, PACS Services, provides technology and administrative support services — accounting, finance, human resources, compliance, payroll, AR/AP, legal, risk management, information technology, corporate communication, and other business advice and support — to their healthcare facilities, reducing administrative burdens so their leadership and care teams can focus on the care, well-being, and quality of life of their patients and residents. PACS is one of Utah's Best Companies to work for. It has also been recognized as one of Utah's Fastest Growing Companies for multiple years.

Job Summary

The ADA Leave and Accommodation Management Specialist is a key member of the Leave of Absence (LOA) team, supporting approximately 50,000 employees across a large, multi-state healthcare organization. This role serves as the primary owner of workplace accommodation requests and is responsible for leading the interactive process under the Americans with Disabilities Act (ADA), the Pregnant Workers Fairness Act (PWFA), and applicable state laws. The Specialist helps ensure consistent, timely, and well-documented accommodation decisions while coordinating leave and accommodation programs, improving compliance, and supporting successful return-to-work outcomes. This position also partners with HR and operational leaders to standardize processes, provide training, and enhance the employee experience.

Key Responsibilities

• Lead the end-to-end administration of workplace accommodation requests, including intake, case review, interactive process discussions, documentation, and resolution.
• Evaluate and coordinate reasonable accommodations in partnership with employees, managers, HR Business Partners, healthcare providers, and operational leaders while ensuring compliance with federal and state requirements.
• Manage accommodation cases that intersect with FMLA, state leave programs, short- and long-term disability, workers’ compensation, and return-to-work planning.
• Maintain accurate and confidential case records, establish follow-up controls, and monitor case progress to ensure timely resolution and defensible decision-making.
• Partner with HR Business Partners, People Relations, and Employment Legal teams to address complex accommodation matters, support organizational acquisitions, and ensure consistency across locations.
• Analyze case trends, recommend process improvements, develop standardized accommodation procedures, and provide training and guidance to HR and field leadership on accommodation-related requirements and best practices.

Qualifications

Required Experience

• Three or more years of experience managing ADA accommodations, leave of absence programs, or related employee case management.
• Experience conducting and documenting the interactive process, including evaluating functional limitations, essential job functions, and potential accommodations.

Required Education

• Bachelor’s degree in Human Resources, Business, or a related field, or equivalent combination of education and experience.

Preferred Experience

• Experience with state accommodation and leave laws across multiple states, including California FEHA, Oregon disability accommodation requirements, and Washington disability accommodation and discrimination requirements.
• Experience supporting healthcare, senior living, post-acute care, or other multi-site operational environments.
• Experience with Workday Absence or other leave and accommodation case management systems.

Required Knowledge, Skills, and Abilities

• Working knowledge of the Americans with Disabilities Act (ADA), ADA Amendments Act (ADAAA), Pregnant Workers Fairness Act (PWFA), Family and Medical Leave Act (FMLA), and related leave and accommodation practices.
• Strong case management, documentation, and organizational skills.
• Ability to exercise sound judgment and discretion when handling confidential medical information.
• Effective verbal and written communication skills with employees, leaders, healthcare providers, and HR partners.
• Ability to manage multiple cases simultaneously while maintaining quality, consistency, and compliance.

Preferred Knowledge, Skills, and Abilities

• Certified Leave Management Specialist (CLMS) and/or Certified Professional in Disability Management (CPDM) certification.

Work Location

This position is located at our headquarters in downtown Salt Lake City, Utah.

Join PACS: Elevate Healthcare with Us!

PACS is elevating healthcare by revolutionizing our approach to leadership and quality care. Guided by our core values of love, excellence, trust, accountability, mutual respect, and commitment, we strive to foster a culture of compassionate care within our teams and the communities we serve. As we grow rapidly, exciting opportunities await you to engage in impactful projects and contribute valuable insights to stakeholders nationwide.

If you're ready to make a difference and embrace our mission of creating real change, we invite you to join us at PACS. Together, let’s shape the future of healthcare!

Join Our Team and Thrive!

At PACS, we believe our employees are our greatest asset. That’s why we offer an exceptional benefits package designed to enhance your well-being and support your lifestyle.

Our Comprehensive Benefits Include

• Health Coverage: Enjoy medical, dental, and vision plans to keep you and your family healthy.

• PTO and Vacation: Benefit from generous paid time off and holidays to relax and recharge.

• Financial Wellness: Take advantage of Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) to manage your healthcare expenses effectively.

• Retirement Planning: Secure your future with our 401(k) plan, complete with company contributions to help you build your retirement savings.

• Support When You Need It: Our Employee Assistance Plan (EAP) provides confidential support for personal and professional challenges.

Join us at PACS and take advantage of a workplace that truly values you!

We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of every race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, and any other protected characteristic. Employment decisions are based on qualifications, merit, and business needs.