Technical Trainer & Software Support Specialist

Who We Are – ETAP

ETAP empowers customers to make informed decisions throughout the entire lifecycle of their electrical infrastructure projects through innovative, industry‑leading software solutions. By leveraging ETAP’s unified Electrical Digital Twin platform, customers gain continuous intelligence from design and engineering through operations and maintenance.

Our solutions support digital transformation and the transition toward sustainable, resilient, and efficient energy systems—helping organizations enhance safety, maximize reliability, and build long‑term resilience.

With more than 35 years of global experience, ETAP delivers a comprehensive software suite that supports the full end‑to‑end electrical lifecycle—from Design, to Build and Operate, to Maintain.

Our people are our greatest asset. Their passion for excellence, innovation, and customer satisfaction drives everything we do. If you share that passion and want to contribute to a cleaner, smarter, and more resilient energy future, we invite you to join our team.

The job

This role combines technical expertise with a passion for training and customer support. You will join a collaborative and supportive team that values knowledge sharing, problem‑solving, and continuous improvement. Your contribution will help customers successfully adopt and use IGE‑XAO/ETAP CAD‑CAE software solutions. If you enjoy working closely with people, delivering high‑quality training, and being part of a dynamic technical environment, this role is an excellent fit.

Key responsibilities

• Deliver technical training sessions on IGE‑XAO/ETAP electrical CAD‑CAE software to customers and partners.
• Provide technical support, troubleshooting, and guidance to users via email, phone, and remote assistance.
• Prepare training materials, documentation, and updated learning resources.
• Collaborate with internal teams to resolve complex technical issues and contribute to product improvement feedback.
• Assist in pre‑sales activities when required by demonstrating software capabilities.

Essential requirements

• Technical background in electrical engineering, automation, industrial design, or related fields.
• Experience with CAD/CAE tools for electrical design.
• Strong communication and presentation skills.
• Ability to analyse technical problems and propose effective solutions.
• Willingness to work on‑site full time in Bergamo.

Desired skills

• Good command of the English language, both written and spoken.
• Familiarity with IGE‑XAO or ETAP products.
• Strong teamwork attitude, openness to feedback, and collaborative mindset.
• Curiosity for learning new technologies and commitment to continuous improvement.
• Reliability, trustworthiness, and a proactive approach in supporting customers and colleagues.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our  IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.