Enterprise Account Executive @ Talkdesk

Sales & Account Management (1)

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.

Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
Talkdesker: YOU!

Responsibilities:

Responsible for new business development within large enterprise accounts and closing of opportunities within the Finance industry
Foster and expand the company’s relationship with business units, divisions and the overall enterprise customers
Create and cultivate a close relationship with strategic alliances
Understand the customers’ business strategy and direction and manage a long term, sustainable business portfolio
Manage the end to end sales process through engagement of appropriate resources such as Sales Engineers, Professional Services, Executives, Partners etc.
Bringing innovative ideas that showcase case Talkdesk’s competitive advantage and disruptive mindset
Meet and exceed quarterly and annual revenue/quota through the management and execution of the Talkdesk sales process
Develop a comprehensive sales strategy and a sales plan that ensures consistent achievement of objectives over the short- and long-term for your coverage model
Build lasting, meaningful relationships with other members of management, team, and prospect/customer community
Build and align with the Talkdesk sales Go-to-Market plan to develop and own accountability for region’s market segmentation and targeted accounts
Develop essential internal relationships to provide the support necessary to manage accounts and close deals
Communicate accurate and realistic forecast information to the management team per our process and policy
Communicate market reaction and needs back to headquarters in a productive manner
Take an active role in solving problems, which involve other functional areas, instead of “dumping problems at the factory door”
Take the lead in prioritizing the needs of customers so that engineering and other functional areas can focus on the right tasks and issues

Requirements:

Travel required: 50%+
Previous experience in selling Enterprise software solutions into Financial Services related accounts
8+ years of outside/direct sales experience carrying / exceeding quota, preferably SaaS
Experience positioning through strategic value based selling
Experienced in selling SaaS-based solutions, managing complex sales practices and solution-based selling to CXO, senior management and director-level individuals
Analytical, with strong business acumen
Flexible personality, able to adapt to surroundings
Analytical and business deal-making capability, ability to ferret out opportunities, create positive relationships, find the hidden issues during due diligence, and bring the transaction to closure successfully
Demonstrated track record in the planning, development, and implementation of new business activity involving leading-edge technology
Proven ability to grow revenues to a substantial level and scale bookings growth and net-new customers
Excellent communication and presentation skills
Extensive negotiation and contract development experience
Comfortable operating in a fast-paced, dynamic startup environment
CCaaS knowledge is a plus
BA/BS degree

Pay Range (Base Pay): $135,000 - $160,000

Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.

Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).

Retirement Benefits: 401(k) plan

Paid Time Off: Talkdesk offers an uncapped paid time off program, subject to manager approval and consistent with business needs.

Paid Holidays: Talkdesk offers 14 paid holidays each year.

Paid Sick Leave: Employees have uncapped paid time off, subject to manager approval and consistent with business needs.

Method of Application: Apply online.

Application Window: The application window is expected to close at least 10 days from the posting date.

All questions or concerns about this posting should be directed to the Talent team at [email protected].

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.

Enterprise Account Executive

Financial Services

Talkdesk

Compensation Overview

Pay Range (Base Pay): $135,000 - $160,000

Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.

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