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Mercier Consultancy Group

German Speaking Rent-a-Car Consultant

Customer SupportConfirmed live in the last 24 hours
Full-timeSofia, Bulgaria

About the Job

Requirements

  • Native or fluent German, spoken and written, is mandatory.
  • A strong command of English is required for international reporting and communication.
  • A valid EU passport or valid work permit for Bulgaria is required.
  • Strong interpersonal skills focused on delivering premium service to German-speaking clients are required.

Responsibilities

  • Manage end-to-end rental reservations for German-speaking clients.
  • Advise customers on vehicle selection, insurance options, and local travel regulations.
  • Resolve booking inquiries and provide personalized support by phone and email to maintain customer satisfaction.
  • Coordinate with international rental partners to ensure accurate availability and pricing for travel itineraries.
  • Handle booking modifications and cancellations professionally and efficiently.
  • Contribute to team targets by upselling additional travel-related rental services.
  • Ensure rental agreement documentation meets the quality standards of international tourism partners.

Desired Qualifications

  • Previous experience in tourism, travel, or high-volume customer service environments is an advantage.

About the Company

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