Société Générale de Surveillance

Testing, inspection, and certification services globally

Administrative Assistant

Customer SupportConfirmed live in the last 24 hours

Full-timePisco, PeruNo salary listedIn-person

About the Job

Requirements

Completed secondary education and/or technical education.
Reside in Pisco.
Knowledge of Microsoft Office.
Availability to work rotating schedules.

Responsibilities

Assist customers throughout their purchasing experience.
Guide customers in using the B2B tool (Portal).
Provide solutions to problems encountered while using the Portal.
Report and track key performance indicators, including response times, customer satisfaction levels, complaints, and inquiries.
Manage customer documentation comprehensively and follow up on customer enablement, including ABM records, forms, insurance, and licenses.
Enter orders received through other channels into the Portal.
Coordinate with internal departments regarding issues or delays in order handling or dispatch.
Manage SCOPS acceptance, modification, or rejection.
Send liquefied petroleum gas and diesel balances.
Measure customer satisfaction and identify opportunities for improvement.
Respond to inquiries about customer balances and the enablement of drivers and tanker trucks.
Assist with inventory counts of additives and products in coordination with the customer.

Descripción del empleo

Asistencia al cliente en su experiencia de compra.
Orientación en el uso de la herramienta B2B (Portal).
Brindar soluciones a problemas encontrados en el uso del Portal.
Reporting y seguimiento de KPI’s.
Tiempos de atención, nivel de satisfacción de clientes, Reclamos y consultas.
Responsable de la gestión documental integral y seguimiento para habilitación de clientes (ABM, fichas, seguros, licencias, entre otros).
Ingreso de pedidos recibidos por otros medios al Portal.
Coordinación áreas internas (inconvenientes y/o demoras en la atención de pedidos y/o despacho).
Gestión de SCOPS (aceptación, modificación o rechazo).
Envío de saldos GLP y Diesel.
Medición nivel de satisfacción y oportunidades de mejora.
Atender las consultas por saldos de clientes, habilitaciones de conductores y cisternas.
Colaborar en la toma de inventarios de aditivos y productos en coordinación con el cliente

Requisitos

Secundaria completa y/o técnico.
Residir en Pisco.
Manejo de Office.
Disponibilidad de laborar en horarios rotativos.

Información adicional

Ingreso a planilla desde el primer día.
Seguro de Vida Ley.
Capacitaciones constantes.
Convenios Corporativos.

About the Company

Société Générale de Surveillance

Testing, inspection, and certification services globally

SGS provides testing, inspection, and certification services to help clients meet regulations, ensure quality and safety, and gain market access. It runs laboratory testing, on-site inspections, and certification against standards, often with training and consulting, across a wide range of industries. The services rely on a global network of laboratories and offices that deliver localized solutions with global expertise. What sets SGS apart is its large global footprint and its emphasis on quality, integrity, risk mitigation, and sustainability, enabling it to serve a diverse set of customers from small businesses to multinationals. The company's goal is to help customers comply with regulations, improve product quality and safety, reduce risk, and boost productivity across markets.

Company size: 10,001+
Company stage: IPO
Headquarters: Geneva, Switzerland
Founded: 1878

Recently Posted Jobs

Explore more opportunities at Société Générale de Surveillance

See more jobs