Customer Experience Coordinator

Overview

Join the Champion International Moving Team as a Relocation Specialist!

Champion International Moving, a division of Atlas World Group, provides global relocation and moving services for corporations, government agencies, and individuals worldwide. Known for exceptional service, industry expertise, and operational excellence, Champion helps clients navigate international moves with confidence through personalized support and reliable mobility solutions.

We're looking for a customer-focused Relocation Specialist to join our Champion International Moving team. In this role, you'll coordinate international household goods moves from start to finish, ensuring shipments are managed accurately, efficiently, and in compliance with client, company, and country-specific requirements.

The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced environment. You'll work closely with clients, agents, vendors, and internal teams to deliver a seamless relocation experience while maintaining strong operational and financial performance.

What You’ll Do:

• Coordinate all aspects of international household goods moves, ensuring compliance with client, company, and country requirements.
• Serve as a primary point of contact for clients, agents, and vendors, providing timely and professional communication throughout the relocation process.
• Manage shipment timelines, vendor selection, and service coordination from booking through delivery.
• Review and submit required documentation, including insurance forms and shipment paperwork, ensuring accuracy and completeness.
• Maintain accurate shipment data, notes, and records within company and third-party systems.
• Prepare financial summaries, process invoicing, and review final charges for accuracy and compliance.
• Monitor costs, resolve billing discrepancies, and support profitability throughout the shipment lifecycle.
• Obtain and review quotations, tariffs, and survey results to support pricing and service recommendations.
• Collect and maintain documentation required for audits and account compliance.
• Identify potential sales opportunities and refer them to the appropriate teams.
• Provide after-hours support as needed to ensure a high level of customer service.

Your Wellness Matters:

• Medical, dental, and vision coverage for you and your dependents

• Employee Assistance Program (mental health support + 24/7 licensed therapist access)

• Wellness perks, onsite fitness center, and onsite medical clinic

Financial Wellbeing:

• Generous 401(k) match

• HSA & FSA options

• Tuition assistance

• Financial wellness programs

• Earning potential up to $50k

Flexibility & Time Off:

• Paid vacation, sick time, parental leave, holidays, and disability leave

Qualifications

What You'll Need:

• High school diploma or GED required.
• 0-2 years of experience in logistics, moving coordination, relocation services, or a related field.
• Understanding of household goods moving processes, documentation requirements, and vendor coordination preferred.
• Strong customer service and relationship-building skills.
• Excellent communication skills, both written and verbal.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Problem-solving skills with the ability to adapt to changing client needs.
• Proficiency in Microsoft Office and the ability to learn new systems quickly.
• A collaborative, service-oriented mindset with a focus on delivering an outstanding customer experience.

Our Promise to You

At Champion, we want you to grow your career - not just fill a role. We invest in our people through:

• Free online training via a modern learning and development platform
• A company-wide mentorship program
• Internal employee organizations
• Tuition reimbursement and continuous learning opportunities

Atlas Van Lines is an Equal Opportunity Employer, including Veterans and individuals with disabilities. Benefits may vary by position and/or office location.*The salary range shown is a good‑faith estimate of what we expect to offer for this role, with actual compensation determined by skills, experience, and job‑related factors.