Manager of Flight Operations Policy and Procedures

Overview

Let your career take off with PSA Airlines

About PSA

PSA Airlines, a wholly owned subsidiary of American Airlines, offers unparalleled opportunities for growth and professional development. We value teamwork and inclusivity and strive to create a safe, respectful, and happy work environment for our more than 5,500 team members.

At PSA we are defining the standard in regional aviation by focusing on The PSA Standard - our foundation for operation. Through our six Winning Behaviors - safe and caring, customer-centric and quality-focused, dependable and ethical, fact-based, focused and flexible, on-time, and cost-conscious – our team members are showing up every day for our customers and each other. Join our team to enjoy comprehensive benefits, including travel privileges on the American Airlines global network, so you can explore new destinations and create unforgettable memories with family and friends.

Responsibilities

Position Summary

Develops, administers, and continuously improves Flight Operations policies, procedures, manuals, and Operations Specifications to ensure compliance with FAA regulations, company standards, and industry best practices. Collaborates with Flight Operations leadership, Safety, Training, Maintenance, Dispatch, Ground Operations, and Inflight to align operational processes and drive consistency across the operation. Evaluates operational data, regulatory changes, safety trends, and identified risks to recommend and implement procedural enhancements that support safe and efficient flight operations. Leads technical programs and personnel responsible for operational documentation, regulatory compliance, standardization, and continuous operational improvement.

Job Responsibilities 

• Implements programs necessary for continued and improved flight operations.  Regularly collaborates with other departments such as Safety, Ground Ops, Inflight, Maintenance, and Dispatch.
• Serves as supplemental point of contact with the FAA and other external organizations that may affect PSA's operational procedures.
• Identifies and analyzes operational data for potential safety risks and recommends corrective actions. Performs duties as directed by the Assistant Director of Flight Operations Technical.
• Complies with applicable company policies, procedures and FARs.
• Performs other duties as assigned to support the efficient operation of the flight department and company.
• Acts as liaison between the Flight Ops and other Company departments and alliance partners. 
• Works closely with the Director of Flight Operations, 119 Chief Pilot to ensure our FOM aligns with company policy and FAA operations specifications.
• Works closely with Maintenance Operations Control to ensure alignment with Maintenance and Pilot procedures as it relates to aircraft irregularities.
• Works in cooperation with the Development, Training and Safety Departments, including ASAP and FOQA, to develop and implement corrective action plans.
• Responsible for the Company's Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs.
• Performs other duties as assigned.

Position Specifics

Qualifications

Required

• High School Diploma or equivalent.
• 2+ years’ experience developing, interpreting, and maintaining policies, procedures, manuals, technical publications, and regulatory documentation while ensuring accuracy, compliance, and version control.
• Experience in Part 121 airline operations, flight operations, training, technical operations, safety, or a related aviation function.
• Experience with programs such as Microsoft Word, PowerPoint, Excel, and Adobe Acrobat.
• Ability to speak/read/write in English. 
• If hired, must be able to demonstrate that you are authorized to work in the U.S.  

Preferred

• Associate's or higher degree.
• ATP with CL-65 Type Rating.
• 121 Line experience.
• PSA Line Experience as a Captain.
• One or more of: Sim Instructor/LCA/PCA/APD Experience/Flight Ops Tech Experience.
• Experience in pilot training and standardization functions: development, delivery and/or management perspective.
• Experience with FrameMaker.

Additional Information

Supervisory Responsibility: This is a supervisory position.

Delegation: In absence, responsibilities delegated to Assistant Director of Flight Operations Technical.

Authorities: None

Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers, facsimile machines and filing cabinets.Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, the employee is frequently required to stand; walk; climb up and down stairs; lift weight up to 25 lbs; use hands to handle or feel; and reach with hands and arms.Security Clearance: All employees are required to pass the fingerprint-based criminal history records check (CHRC) per 49CFR1542.209 as well as a pre-employment drug screen. AAP/EEO Statement: PSA Airlines is an equal opportunity employer; qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, age, disability, genetic information, protected veteran status or any other characteristic protected by law.Other Duties: Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.