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The Beverage Cocktail Server is responsible for providing fast, friendly and courteous service to every customer while taking and serving beverage orders. Responsible for taking beverage orders and serving complimentary beverages to guests, slot and pit areas. Position requires ability to interact with the public, speak English clearly and remember details. Physical exertion in the way of walking, standing, turning, bending, lifting and carrying is also required. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
1.   Work in assigned area, such as a dining room, lounge or casino floor and pleasantly take beverage order from guests.
2.   Present the beverage order to the bartender and write checks properly while waiting for the beverage to be prepared.
3.   Present check to the guest, accept payment and give change when necessary.
4.   Maintain the server’s station in a neat, clean and sanitary condition at all times.
5.   Be knowledgeable of casino promotions and events in order to provide answers to customer questions. Inform customers of forthcoming special events and other facilities, such as food service, etc.
6.   Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
7.   Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
8.   Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
9.   Must complete all required SGC Training programs within nine (9) months from commencement of employment.
10.   Attend all necessary meetings.
11.   Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.

OTHER RESPONSIBILITIES:
1.   Garnish drink orders at service area and deliver drinks to players. Balance trays with drinks weighing up to ten (10) pounds when full, on one hand, while serving with the other hand.
2.   Circulate throughout designated station, taking drink orders from customers. Requires ability to remember customers and their drinks.
3.   Place drink orders at the service bar. Requires effective communication skills.
4.   Reaching/bending between players to serve drinks, collecting empty glasses, and cleaning ashtrays.
5.   Keeping service station clean and fully stocked.
6.   Walk continuously up and down short stairs or ramps.
7.   Must be able to observe when a customer is too intoxicated.
8.   Clean up glasses in surrounding area at the end of shift.

QUALIFICATIONS/REQUIREMENTS:
1. Must have outgoing, friendly personality and a cheerful accommodating disposition.
2. Must adhere to the SGC Shoe policy for all Beverage Cocktail Servers.

Education/Experience:
1.   Must be 18 years of age or older upon employment.
2.   High school diploma or its equivalency preferred.
3.   Two (2) years previous customer service experience required.
4.   Two (2) years of serving in a bar or restaurant setting required.
5.   Bartending experience preferred.

Language Skills and Reasoning Ability:
1.   Must possess excellent communication skills.
2.   Ability to write routine correspondence and to speak effectively to the public, employees and customers.
3.   Must have the ability to deal effectively and interact well with the customers and employees.
4.   Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

Physical Requirements and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted.
1. Must be able to stand, walk and move through all areas of the casino.
2. Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced casino environment and effectively deal with customers, management, employees and members of the business community in all situations.

Salary Starting Rate:

$10.70

Compensation is negotiable based on experience and education.

Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.

About the company

Manages the Seneca Nation’s Class III gaming operations and runs three casino resorts (Seneca Niagara, Seneca Allegany, Seneca Buffalo Creek), plus a golf course and related hospitality and entertainment venues in Western New York. Revenue comes from gaming (slots and table games), hotel stays, dining, spa services, and live events, with guests engaging through the Social Club loyalty program and targeted marketing. It differentiates itself by operating under an exclusive gaming compact as a tribally chartered instrumentality with a multi-property, integrated resort model, and its profits support Nation government services while employing thousands in the region. Its goal is to run top-tier gaming and entertainment destinations that attract tourism and support economic development and essential Seneca Nation programs.

Company Size

501-1,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Niagara Falls, New York

Founded

2002

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Simplify's Take

What believers are saying

Seneca announced a $47 million Niagara hotel renovation on August 17, 2026.
Hicham Jaddoud and Lon O'Donnell joined leadership in 2026, tightening operations.
Seneca reported 181,000 occupied rooms in 2025, showing strong demand before competition intensifies.

What critics are saying

Ontario's 2026 Niagara casino bidding threatens Seneca Niagara traffic and hotel occupancy.
New York compact negotiations remain unresolved after the 2023 expiry, prolonging revenue uncertainty.
New York iCasino legalization would shift gambling spend online, weakening foot traffic and loyalty.

What makes Seneca Resorts & Casinos unique

Seneca controls three western New York casinos under a 2002 tribal compact.
Seneca Niagara's 604-room AAA Four Diamond hotel anchors a region-leading resort footprint.
The company pairs gaming with hotels, restaurants, spa, golf, and live entertainment.

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Benefits

Flexible Work Hours

Company News

Global Gaming Insider

Oct 20th, 2026

Seneca Resorts & Casinos names Wade Howk CFO.

Seneca Resorts & Casinos names Wade Howk CFO. Howk arrives from Inspire Entertainment Resort in South Korea, where he served as COO, and brings 30 years of gaming experience. Key Points Howk will oversee all financial and operational accounting functions for Seneca Resorts & Casinos and its properties, and will make recommendations to the Seneca Gaming Corporation Board of Directors He previously directed the full-scale opening of Inspire Entertainment Resort in South Korea, an integrated resort with more than 1,200 rooms Seneca Resorts & Casinos has appointed Wade Howk as its new CFO, an executive with 30 years of national and international experience. In the role, Howk will be responsible for the financial and operational accounting functions across Seneca Resorts & Casinos and its properties. That portfolio covers budgeting, income audit, financial analysis, financial reporting, general accounting and purchasing. He will also monitor the company's liquidity, performance and capitalization structure, and make recommendations to the Seneca Gaming Corporation Board of Directors on maintaining sound fiscal governance. Departmental business plans and budgets fall under his remit, as do internal financial reports and all financial filings. Seneca President & CEO Kevin Nephew said: "Wade's keen operational and strategic insight, deep industry experience and proven leadership make him an excellent choice for our new CFO, as we continue to meet the demands of a rapidly growing and changing gaming market." Howk most recently worked as COO at Inspire Entertainment Resort in South Korea. There he directed the full-scale opening of an integrated resort with more than 1,200 rooms, a 15,000-seat arena, 60 retailers and more than 2,800 employees. Earlier in his gaming career, he served as CFO at Hard Rock Casino in Cincinnati and spent several years in executive leadership roles at Penn Entertainment. Outside the gaming sector, he was corporate VP of strategy at SeaWorld Parks & Entertainment. Howk said: "I am thrilled to join Seneca Resorts & Casinos and to help the company build on its outstanding track record of investing in its properties, guests and team members, exhibiting strong industry leadership, and achieving proven operational success now and for the future." Howk earned degrees in management and accounting from the University of Southern Mississippi and holds an MBA from William Carey University. Good to know Howk is a Certified Public Accountant and completed the Wharton Gaming Executive Program through the University of Pennsylvania

Arkansas Times

Sep 29th, 2026

Quapaw Nation ousts two Saracen executives.

Quapaw Nation ousts two Saracen executives. by Byron Tate September 29, 2026 4:14 pm Saracen Casino top executives Carlton Saffa and Matt Harkness are out, and a new CEO, Rod Centers, has been hired, effective immediately. That's according to a news release from the Quapaw Nation, which controls the Pine Bluff casino. Centers most recently was the chief operating officer of Seneca Gaming Corporation, the Seneca Nation's gaming enterprise, headquartered in Niagara Falls, New York. Saffa and Harkness were informed on Thursday, Sept. 24, that they had been recommended for termination by a unanimous vote of the Downstream Development Authority, which owns and operates the tribe's casinos, including Saracen, for the Quapaw Nation, located in Quapaw, Oklahoma. The authority's decision was affirmed on Monday by a vote of the Quapaw Nation Business Committee, a seven-member group that has the ultimate decision-making authority. The resolution detailing the reasons for the men's ouster said they had created software and marketed it to other entities within the Arkansas gaming industry, an act that violated their "obligations not to engage in conflicting employment activities while employed by Saracen and obligations not to compete." The resolution also stated that Harkness was guilty of gross negligence that "resulted in Saracen's financial instability." Harkness could not be reached, but Saffa said on Friday the allegations did not accurately describe the situation, but he declined to go into more detail. The descriptions of why the men were being terminated were sprinkled with the term "for good cause," which, among other things, can be a way for an employer to avoid paying severance or payouts in an employment contract, according to multiple online legal sources. Saffa said he was the first employee of Saracen, starting the casino in 2019 in what had been a large convenience store across the highway from what would, a year later, be an 80,000-square-foot casino with 1,500 gaming machines. To many in the Pine Bluff area, Saffa became the face of Saracen, speaking easily and often with local and state leaders and media. Saracen officials had committed to building a hotel alongside the casino, and when the months ticked by and there was no progress, residents started to wonder if it was ever going to happen. Saffa was quick to say that the price of raw materials - steel and concrete - had spiked, along with inflation - and that, while the timing wasn't right, the hotel would happen. Cranes will be in the air by the end of the year, he would say. When Moody's and S&P Global raised Saracen's credit rating in 2021 because of what the ratings agencies said was strong performance, Saracen was able to refinance a loan at a much cheaper rate, saving the Quapaw Nation some $30 million annually in interest on loans it needed to build the hotel and an events center. The 14-story, 318-room hotel opened in June, with the 1,600-seat event center opening in April. The fact that there was even a casino in Pine Bluff was seen as something of a miracle, especially in a town with a plummeting population and more experience at watching businesses close than open. Voters in 2018 approved a statewide ballot measure for two new casinos to be placed in the state, one in Pine Bluff and one in Pope County. Pine Bluff's casino, through the cooperation of then-Mayor Shirley Washington, then-Jefferson County Judge Gerald Robinson and John Berrey, the chairman at the time of the Quapaw Nation Business Committee, went forward, while Pope County's effort dissolved in a yearslong legal battle that ultimately ended when another statewide vote revoked that county's casino license. Saffa became Berrey's first hire at the Pine Bluff operation. Washington, who left office at the end of 2024, applauded Saffa for his work in Pine Bluff and across southeast Arkansas. "It is very unfortunate and deeply disheartening to learn that Carlton Saffa is no longer employed at Saracen Casino Resort," Washington wrote Tuesday in a text. "His concern extended far beyond the walls of Saracen Casino Resort... It was my honor to have had the opportunity to work with Carlton. Regardless of what others may think or say, he did his job with dedication and commitment. He took his leadership role in the Saracen development seriously and brought it to where it is today. His impact will be respected and appreciated by this community for years to come." The sudden firing of the two executives - Saffa said he was so caught off guard that he collapsed on the floor of his office when he heard the news and had to be taken to the hospital by ambulance, where he was treated and released - is reminiscent of the noisy departures of the some of the Quapaw's other high-profile leaders. In the seven years Saffa was with Saracen, he worked for four chairmen. Berrey was defeated at the polls, but after he left the position, he was charged with 11 counts, including embezzlement, conspiracy, abuse of office and misappropriation of funds. He strongly defended himself, saying the charges were politically motivated. The case never came to trial, and Berrey died in late 2025. The next chair, Joseph Tali Byrd, resigned as chairman when a rancorous recall was mounted against him. Wena Supernaw, the chairman after Byrd, served her term without apparent drama, visiting Pine Bluff on a number of occasions, including the topping out ceremony for the hotel and the opening of the new facilities. She retired in mid-August and was followed by the new chairman, Jesse "Manz" McKibben. Saffa said one of his goals was to develop the "brick and mortar" parts of Saracen. A monthly financial snapshot of the three casinos from the state Racing and Gaming Commission shows he was successful at that, with profits from the slots portion of the business steadily rising over the years. Southland Casino Hotel in West Memphis, with its nearness to Memphis, is the clear leader among the state's three gaming houses in terms of amount of money spent and the profits made, but Saffa has said on numerous occasions that even though Saracen was the newest addition to the casino landscape in Arkansas, it consistently outdid its Hot Springs competition, Oaklawn Racing Casino Resort. Profits from slots over the past 12 months, for example, amounted to roughly $154 million for Oaklawn and $171 million for Saracen, with Southland raking in around $309 million.

Casino.org

Aug 17th, 2026

Seneca Niagara launches $47M renovation as Ontario fields casino bids.

Seneca Niagara launches $47M renovation as Ontario fields casino bids. Posted on: August 17, 2026, 02:36h. Last updated on: August 18, 2026, 04:50h. Key points. * Seneca Casinos will invest $47 million to renovate 594 rooms and suites at Seneca Niagara Resort & Casino, with work beginning in October * The upgrades are expected to be completed by the end of 2027 as the resort prepares for potential new casino competition across the Niagara River in Ontario * Seneca Niagara remains a strong performer, selling more than 181,000 room nights last year Seneca Niagara Resort & Casino, overlooking Niagara Falls in Upstate New York, is set for a major renovation. Seneca Resorts & Casinos, a fully owned entity of the Seneca Nation, announced on Monday (Aug. 17) that the company will invest $47 million to renovate 594 rooms and suites in Niagara's 26-story hotel. "Seneca Niagara Resort & Casino is the gateway to bold, distinctive, and memorable experiences for our guests," said Seneca Resorts & Casinos CEO Kevin Nephew. Work on the upgrades is slated to begin in October, with three floors being renovated at a time. Seneca officials say the entire project is scheduled for completion by the end of 2027. Niagara Falls gaming market pressures. Seneca Niagara's hotel news comes only days after the Ontario government announced it was terminating MGE Niagara Entertainment Inc.'s gaming exclusivity. MGE, owned by Mohegan, the gaming and hospitality firm of the Mohegan Tribe in Connecticut, will continue to operate Fallsview Casino Resort and Casino Niagara on behalf of the Ontario Lottery and Gaming Corporation (OLG). Mohegan is receiving undisclosed compensation for losing the exclusivity, but executives with the tribal firm say it's a "win-win" because Ontario is committed to increasing tourism in the area. OLG hopes to attract other big-name casino developers to build and operate resorts on the western bank of the Niagara River. "We have to build Niagara, we have to invite other casinos in. We want more casinos, large casinos," Ontario Premier Doug Ford said this past December. "[To] all the big casinos in Las Vegas: we're serious. Get on board, put a proposal in, and tell us how you're going to build a billion-dollar hotel." The Senecas are making a substantial bet before the market possibly expands in improving its room offering. At $47 million, the investment equates to about $79,000 per occupancy. Seneca Niagara Casino opened on New Year's Eve 2002. Four years later, the tribe opened the resort's 26-story hotel, with 2026 marking its 20th anniversary. To prepare for the next 20 years and fend off Ontario's "Las Vegas North" ambitions, Nephew said the project couldn't wait. With 10 penthouses, which won't be touched in the renovation, the 604-room hotel is the largest in the region. Seneca Resorts & Casinos said it sold more than 181,000 room nights at Niagara last year, and through June, is far ahead year-over-year. At 604 rooms, Seneca Niagara had 220,460 total available room nights in 2025, meaning the casino experienced an occupancy rate of more than 82%. Seneca Casinos. In addition to Niagara, Seneca Resorts & Casinos owns and operates Seneca Allegany Resort & Casino in Salamanca and Seneca Buffalo Creek Casino in downtown Buffalo. Seneca Niagara features the largest gaming floor with 2,500 slots and 80 table games. Devin O'Connor is a senior reporter for Casino.org, covering politics, casino business, and gaming news. Devin came on board with Casino.org in 2014. He lives in Arlington, Va.

Tribal Gaming & Hospitality Magazine

Aug 17th, 2026

Seneca Niagara Resort & Casino set to begin $47 million hotel room renovation project.

Seneca Niagara Resort & Casino set to begin $47 million hotel room renovation project. 594 guest rooms to be completely renovated; Work expected to be complete by December 2027. NIAGARA FALLS, NEW YORK: (August 17, 2026) - Western New York's premier resort destination is about to become even more extraordinary. Officials from Seneca Resorts & Casinos announced today that a $47 million hotel room renovation project at Seneca Niagara Resort & Casino will begin in October. A total of 594 rooms and suites across 22 floors, encompassing a total of 394,000 square feet in Western New York's largest hotel, will be completely renovated and upgraded. Crews will complete work in three-floor phases, with total completion expected in December 2027. "Seneca Niagara Resort & Casino is the gateway to bold, distinctive and memorable experiences for our guests," said Seneca Resorts & Casinos President & CEO Kevin Nephew. "With this latest evolution, we continue to elevate our world-class atmosphere and keep Seneca Niagara at the leading edge of luxury to make each stay with us even more memorable." A popular destination for guests from across the United States, Canada and around the world, Seneca Niagara Resort & Casino served more than 181,000 occupied rooms in 2025 and approximately 141,000 rooms so far in 2026. The updated hotel rooms will be exquisitely appointed, creating beautiful spaces where guests can relax from a day of excitement, recharge for a high-energy experience, and fully envelop themselves in a cascade of comfort and the wonder of an escape from the ordinary. Standing 26 stories tall, Seneca Niagara Resort & Casino has set the standard for premier accommodations from the day it opened, earning the prestigious Four Diamond Award from AAA every year since 2006. The hotel offers guests a total of 604 rooms and suites, as well as spectacular amenities including several outstanding restaurants, a complete line of spa and salon services at the Spa at Seneca, an indoor swimming pool, a state-of-the-art fitness center, the 2,300-seat Seneca Niagara Event Center, high-end retail, and professional meeting rooms and banquet space. "Our vision for this project delivers on the elegance and quality our guests have come to expect from each visit to Seneca Niagara Resort & Casino, building on the transformative experience that greets them when they arrive and carrying that feeling of excitement and anticipation of what's to come throughout the hotel," said Hicham Jaddoud, Senior Vice President of Resort Operations, Seneca Resorts & Casinos. The hotel renovation project at Seneca Niagara Resort & Casino is the latest in an emerging wave of projects by Seneca Resorts & Casinos. Earlier this year, the company unveiled a $2.7 million renovation of the Seneca Café restaurant at Seneca Allegany Resort & Casino. A $5.8 million renovation of that resort's popular Thunder Mountain Buffet is currently underway, with completion scheduled for November. The company is currently working on plans for a series of significant projects at Seneca Niagara Resort & Casino, Seneca Allegany Resort & Casino and Seneca Buffalo Creek Casino over the next few years. "We're working on an exciting new chapter," said Allie R. George, Chairman of the Seneca Gaming Corporation Board of Directors. "The projects we are considering at each property are designed to maximize what makes each Seneca Resorts & Casinos property a unique, world-class destination." For information on all of the excitement taking place at Seneca Niagara Resort & Casino and to plan your next stay, visit senecaniagaracasino.com.

Tribal Gaming & Hospitality Magazine

May 7th, 2026

Seneca Resorts & Casinos names hicham Jaddoud Senior Vice President of Resort Operations.

Seneca Resorts & Casinos names hicham Jaddoud Senior Vice President of Resort Operations. NIAGARA FALLS, NEW YORK (May 7, 2026) - Seneca Resorts & Casinos has promoted a leader at its flagship property to a role on the company's senior management team overseeing resort operations across its three world-class destinations. Hicham Jaddoud was named Senior Vice President of Resort Operations. In this role, Jaddoud will develop and lead the implementation of the hospitality operational strategy across all Seneca Resorts & Casinos properties. He will work with leadership across several operational areas to ensure guest service standards that align with Seneca Resorts & Casinos' brand service strategy to meet and exceed guests' needs, accomplish strategic objectives, and enhance the overall hospitality experience for millions of annual guests. "Our Seneca Resorts & Casinos properties have the honor of providing a world-class experience to thousands of guests every day," said Seneca Resorts & Casinos Chief Operating Officer Kimberlee Dunlop. "Hicham is well in tune with our goals and standards, and we are excited for him to incorporate his demonstrated experience and vision and elevate that standard even higher across our three properties." Jaddoud joined Seneca Resorts & Casinos in 2025 as Executive Director of Hotel Operations at Seneca Niagara Resort & Casino, leading the resort's 26-story, 604-room Four Diamond Award-winning hotel. He previously held management roles at casino resorts in Washington, Colorado, Wisconsin, New York, Alabama and Missouri, as well as at non-gaming resort and hotel properties in Georgia and Oklahoma. A graduate of Université de Perpignan in France, Jaddoud earned an MBA from Lindenwood University in St. Louis, and an Executive Doctorate in Business from Georgia State University. He also holds several professional certifications. Seneca Resorts & Casinos operates three world-class gaming and entertainment resorts - Seneca Niagara Resort & Casino in Niagara Falls, NY, Seneca Allegany Resort & Casino in Salamanca, NY and Seneca Buffalo Creek Casino in Buffalo, NY - along with the award-winning Seneca Hickory Stick Golf Course in Lewiston. The AAA Four Diamond Award-winning hotels at Seneca Niagara Resort & Casino and Seneca Allegany Resort & Casino offer over 1,000 deluxe rooms and suites, combined, along with high-end spa, salon, retail and additional amenities. "Our team members embrace a strong commitment to service standards and a shared focus on the guest experience at each of our properties," Jaddoud said. "We want the resort experience to begin the moment our guests arrive and continue with them throughout each area of the property, whether they are enjoying a round of golf, rejuvenating with a spa treatment, staying overnight in the hotel, or immersing themselves in the excitement of the gaming floor or live entertainment." Jaddoud's appointment comes as Seneca Resorts & Casinos builds out its new Centers of Excellence organizational model. The company is creating strategic responsibility for key revenue drivers and customer service into corporate roles with enterprise-wide oversight and responsibility. The Centers of Excellence model is designed to improve overall focus on customer service and service delivery, while also identifying operational efficiencies, creating appropriate consistencies across all properties, and aiding in talent identification and development for succession planning. Over the past two decades, the three Seneca Resorts & Casinos properties have all become premier destinations for millions of guests who visit every year from across the United States and Canada, and around the world. For more information, visit SenecaCasinos.com.

Seneca Resorts & Casinos

Beverage Cocktail Server

About the job