Customer Success Manager
Strategic Accounts
Posted on 2/8/2024
Airtable

501-1,000 employees

Cloud based software company
Company Overview
Airtable's mission is to democratize software creation by enabling anyone to build the tools that meet their needs. The company operates a cloud collaboration/spreadsheet platform and suite of low-code tools.
Data & Analytics

Company Stage

Series F

Total Funding

$1.4B

Founded

2012

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

-23%

1 year growth

-30%

2 year growth

-12%
Locations
London, UK
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Management
CategoriesNew
Business & Strategy
Sales & Account Management
Customer Success & Support
Requirements
  • 6+ years of direct client management experience in Customer Success, Account Management, or Sales within the B2B SaaS sector
  • Experience in management consultancy is advantageous
  • Ability to measure and communicate business value delivered to clients
  • Skilled at distilling technical or intricate systems into understandable and actionable insights
  • Proven track record of collaborating across functions to identify and mitigate risks in client accounts
  • Consultative mindset and the ability to understand and address the unique needs of clients across various industries and lifecycles
  • Track record of delivering impactful solutions and tangible results for clients
Responsibilities
  • Prioritize customer retention and renewals
  • Quantify customer business value
  • Identify and mitigate risk
  • Promote existing use cases and facilitate adoption
  • Serve as voice of the customer
  • Manage a diverse book of business
  • Drive internal process improvements
Desired Qualifications
  • Experience in consultancy or value management
  • Language skills in French and German