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DP World

Global cargo logistics and port operations

Customer Service Specialist

Customer SupportConfirmed live in the last 24 hours
Full-timeTürkiyeNo salary listedIn-person

About the Job

Requirements

  • A bachelor's degree in Business, International Trade, Logistics, Communications, or a related field is required.
  • Experience in customer service, customer relations, or logistics operations is preferred.
  • Written and spoken English communication skills are required.
  • Strong communication and relationship-management skills are required.
  • Problem-solving, planning, and organizational skills are required.
  • Ability to track multiple processes simultaneously is required.
  • Proficiency with Microsoft Office programs is required.
  • Experience with SAP or CRM systems is preferred.
  • Ability to work collaboratively in a team and adapt to a dynamic work environment is required.
  • Applicants must have a disability rate of 40% or higher.

Responsibilities

  • Respond to customer questions, requests, and feedback promptly and professionally as the primary point of contact.
  • Track customer requests end to end and manage updates related to orders, shipments, and operational processes.
  • Coordinate with relevant teams to resolve customer issues and operational disruptions.
  • Maintain clear, proactive, and ongoing communication with customers.
  • Track customer service key performance indicators and contribute to improving service quality.
  • Ensure customer interactions and operational processes are accurately recorded in the relevant systems.
  • Work closely with operations, logistics, billing, and commercial teams.
  • Contribute to improvement initiatives for customer experience and service processes.
  • Work in compliance with company procedures, quality standards, and information security requirements.

Desired Qualifications

  • Experience in customer service, customer relations, or logistics operations.
  • Experience with SAP or CRM systems.

About the Company

DP World

Global cargo logistics and port operations

DP World is a global logistics and port operator that provides integrated, end-to-end supply chain solutions. It runs marine and inland terminals, manages ports and free zones, and offers cargo logistics, freight forwarding, warehousing, customs clearance, and value-added services such as packaging and reverse logistics. Its products work by operating a large network of terminals and logistics services that connect shipping, warehousing, and distribution, charging container handling fees and offering downstream services to improve supply chain efficiency. The company differentiates itself through its expansive, worldwide network (across 40+ countries) and its ability to control multiple stages of the supply chain—from ports and terminals to contract logistics and economic zones—allowing for seamless multimodal flows. DP World’s goal is to enable smooth, integrated global trade by expanding its network and offering end-to-end logistics solutions for diverse industries.

Company size
10,001+
Company stage
Debt Financing
Total funding
$1.5B
Headquarters
Dubai, United Arab Emirates
Founded
2005

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