RemoteMust work U.S. hours; schedule is to be confirmed.
Medical, Clinical & VeterinaryClinical Support & Patient Administration
About the job
Requirements
At least 1 year of experience in healthcare scheduling, home care scheduling, patient coordination, workforce management, dispatching, staffing coordination, or similar roles.
Experience supporting U.S. healthcare, home care, staffing, healthcare BPO, or medical accounts.
Excellent written and verbal English communication skills.
Experience using scheduling or workforce management software.
Ability to work independently in a remote environment.
Must be available to work any day of the week and flexible to work U.S. business hours based on operational needs.
Must have a laptop or PC with an Intel i5 processor or equivalent and at least 8GB RAM.
Must have a stable 100 Mbps internet connection and a secondary internet connection, device, and power source.
Responsibilities
Coordinate caregiver schedules to ensure continuous patient coverage.
Monitor attendance, call-offs, and schedule adherence while resolving scheduling conflicts.
Fill open shifts by coordinating caregiver replacements and schedule changes.
Communicate with caregivers, patients, clients, and internal teams to provide scheduling updates and support.
Maintain accurate scheduling records using workforce management and scheduling platforms.
Generate scheduling, staffing, and attendance reports to support daily operations.
Support workforce management activities while ensuring service levels are maintained.
Track scheduling issues and proactively identify opportunities to improve operational efficiency.
Provide administrative support for daily scheduling and coordination activities.
Desired Qualifications
Experience supporting U.S. home care agencies.
Familiarity with WellSky, AxisCare, ClearCare, CareSmartz360, NICE, Verint, or similar scheduling platforms.
Strong Microsoft Excel and reporting skills.
Location: Remote (Philippines) Schedule: U.S. Hours (Final schedule to be confirmed) Salary: PHP 45,000/month + Performance Bonuses Benefits: 10 Days PTO | Annual Appraisal | Healthcare Benefits | Career Growth Opportunities
About the Role
SmartScale360 is hiring a Healthcare Coordinator to support our growing U.S.-based home care clients by coordinating caregiver schedules, maintaining workforce coverage, and ensuring patients receive uninterrupted care.
If you have experience in healthcare scheduling, home care scheduling, patient coordination, caregiver scheduling, workforce management, or staffing coordination, we'd love to hear from you.
What You'll Do
Coordinate caregiver schedules to ensure continuous patient coverage
Monitor attendance, call-offs, and schedule adherence while resolving scheduling conflicts
Fill open shifts by coordinating caregiver replacements and schedule changes
Communicate with caregivers, patients, clients, and internal teams to provide scheduling updates and support
Maintain accurate scheduling records using workforce management and scheduling platforms
Generate scheduling, staffing, and attendance reports to support daily operations
Support workforce management activities while ensuring service levels are maintained
Track scheduling issues and proactively identify opportunities to improve operational efficiency
Provide administrative support for daily scheduling and coordination activities
What We're Looking For
At least 1 year of experience in Healthcare Scheduling, Home Care Scheduling, Patient Coordination, Workforce Management, Dispatching, Staffing Coordination, or similar roles
Experience supporting U.S. Healthcare, Home Care, Staffing, Healthcare BPO, or Medical accounts
Excellent English communication skills (written and verbal)
Strong organizational, multitasking, and problem-solving skills
Experience using scheduling or workforce management software
Ability to work independently in a remote environment
Experience supporting U.S. Home Care agencies is a plus
Familiarity with WellSky, AxisCare, ClearCare, CareSmartz360, NICE, Verint, or similar scheduling platforms is preferred
Strong Microsoft Excel and reporting skills are an advantage
Tools You'll Use
Scheduling: WellSky, AxisCare, ClearCare, CareSmartz360, NICE, Verint, or similar
Productivity: Google Workspace & Microsoft Office
Communication: Slack, Zoom, or Microsoft Teams
Work-From-Home Requirements
Laptop/PC: Intel i5 (or equivalent) with at least 8GB RAM
Internet: Stable 100 Mbps connection
Backup: Secondary internet connection, device, and power source
Schedule
Work Schedule: To be confirmed by the client
Availability: Must be available to work any day of the week
Shift: Must be flexible to work U.S. business hours based on operational needs
Why Join SmartScale360?
Permanent remote work
Competitive salary and performance bonuses
Healthcare benefits
Annual performance appraisal
Career growth opportunities
Work with established U.S.-based home care clients
Join a supportive and collaborative remote team
Apply Today!
If you're passionate about healthcare coordination, scheduling, and ensuring patients receive exceptional care, we'd love to hear from you. Apply today and take the next step in your healthcare career with SmartScale360.
Note: To help streamline the hiring process, applicants are encouraged to secure an NBI Clearance early to avoid delays during client matching.